Sr. Relationship Banker

If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization. We’ve been named one of the best places to work in Maine.

About the role

Primary responsibilities consist of achieving individual sales goals and completing all customer-facing activities. The essential functions may evolve over time given organizational, technological, and/or staffing changes. At any point, other duties may be assigned.

Responsibilities

• Contributes to the success of the banking center by meeting or exceeding individual sales goals.
• Responsible for all customer-facing activities including new account opening, account maintenance, problem resolution, and sales and service activities.
• Demonstrates a strong knowledge of bank products and services.
• Employs Building Trusted Relationship skills to acquire, expand, and retain customer relationships.
• May have HELOC lending responsibilities.
• May have regular or occasional responsibilities for teller transactions.
• Adheres to teller and Relationship Banker policies and procedures; ensures regulatory compliance.
• Processes a variety of transactions using own judgement regarding validity of transactions presented. Refers activities outside of own authority or questionable transactions to Assistance Banking Center Manager or Banking Center Manager.

Competencies

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; works quickly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions.

Skills

• Demonstrated knowledge of debits and credits.
• Working knowledge of the Vertex Teller, Onboard Deposits, CRM, Jack Henry Experience, Jabber, and Cisco Telephone systems.
• Experience with customer relations.
• Demonstrated ability to use a computer.
• Willingness to learn and speak with customers about products and services and to learn cross-selling skills.
• Excellent communication skills.
• Detail-oriented, with patience for performing repetitive tasks.
• Skillful and accurate operation of a ten-key adding machine.
• Demonstrated accuracy in numeric data processing.
• Knowledge of Internet software, Excel Spreadsheet software, and Word Processing software.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school.
• Six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Regularly required to sit and talk or hear.
• Frequently required to use hands to finger, handle, or feel.
• Occasionally required to stand.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

• The noise level in the work environment is usually moderate.

Pay

The prospective range of pay we will offer to a successful applicant to this position is $18.93-$28.10 per hour. Actual starting salary will be determined based on the applicant’s experience, skills, education, certifications, and other relevant business conditions.

Benefits

• Robust medical, dental, and vision insurance packages.
• Generous time off, including paid federal holidays and a paid day off for your birthday.
• 401(k) retirement savings plan.
• Tuition reimbursement, professional development, and career growth opportunities.
• Employee assistance program.
• Comprehensive wellness program.