Sr. Quality Engineer – Customer

About the role

This position develops, maintains, and improves all aspects of G&W’s quality program as it relates to customer quality and management of customer issues. This includes but not limited to customer issue problem solving, root cause analysis, FMEA, NCR’s, Control Plans, Value Stream Mapping and customer issue management.

Responsibilities

• Interface with customers and internal teams on customer quality issues from issue identification through issue closure, leveraging strong technical and communication abilities to ensure effective/timely solutions.
• Represent G&W externally on quality issues and brings the voice of the customer into G&W.
• Champion and leads quality improvement on customer issues.
• Lead cross-functional problem solving teams, conducting root cause analysis activities, and driving short-term and long-term corrective actions.
• Analyze issues (process or product) to ensure clear understanding of issues, understand gaps, define actions, and deliver improvement leveraging 8D and other quality improvement methodologies to identify, define and solve issues.
• Participate in engineering design reviews and other forums to provide recommendations to enhance the quality of new designs, bringing in the customer perspective including history of field failures, warranty and issues.
• Utilize Failure Mode and Effects Analysis (FMEA) to identify and mitigate potential failure modes in processes and products to prevent customer quality issues.
• Apply sound and systematic problem-solving methodologies to identify, prioritize, communicate, and resolve complex quality issues.
• Work across the organization to drive containment, corrective, and preventive actions on quality issues.
• Report quality issues, performance metrics, and status updates to management and other department team members as needed.
• Communicate with engineering, suppliers, and operations regarding issues, process improvements, or other activities.
• Improve processes or way-of-working across the organization using a methodical approach (VSM, lean, etc.).
• Represent G&W quality in customer meetings and industry events – ability to prepare content and present both internally or externally.

Requirements

• Holds a Bachelor’s degree in Mechanical, Materials, Chemical, Electrical, or Industrial Engineering.
• Has 6+ years’ experience.
• Has Experience interfacing with customers or other stakeholders on urgent/important quality issues where judgement in how to lead the discussion, appropriate levels of transparency, and maturity to handle negative issues.
• Possesses strong knowledge of quality assurance methodologies, tools, and standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
• Manufacturing process experience preferred.
• Leverage Lean Six Sigma Green or Black Belt certification.
• Proven experience with root cause analysis and problem-solving techniques.
• Excellent analytical and data interpretation skills.
• Proficient in using quality management software and tools.
• Strong communication and interpersonal skills.
• Able to influence others and build teams to address issues.
• Able to present information in a clear, concise, and compelling manner.
• Able to work independently and as part of a team.
• Detail-oriented with a strong focus on accuracy and quality.

Qualifications

• Experience with statistical process control (SPC) and advanced quality planning (AQP).
• Familiarity with industry-specific quality standards and regulations.
• Plant operations or issue resolution experience preferred.
• Customer interface experience preferred.

Skills

• Quality assurance methodologies, tools, and standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
• Statistical Process Control (SPC).
• Advanced Quality Planning (AQP).
• Industry-specific quality standards and regulations.

Benefits

Typical pay is $85,963 – 111,783 annually. Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications. This position is eligible for participation in our Quarterly Incentive Pay Program.

G&W Electric Offers a Comprehensive Benefits Package That Includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success.

As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.