Sr Quality & Compliance Manager- North America

About the role

You will supervise the team that supports quality assurance and quality control deliverables for large and high-profile clients. This role requires commuting to client sites located in PA and NJ (Raritan, NJ area) with up to 20% travel.

Responsibilities

• Provide formal supervision to employees, including monitoring training and development, conducting performance evaluations, and coaching.
• Oversee recruiting, hiring, and onboarding of new employees.
• Coordinate and manage the team’s daily activities, including setting work schedules, assigning tasks, and cross-training staff.
• Set and track staff and department deadlines; mentor and coach as needed.
• Execute both company and confidential client compliance programs; participate in continuous improvement objectives.
• Create initiatives and communicate issues across functional areas.
• Report compliance status to key stakeholders and senior management regularly.
• Manage the execution and evaluate the success of quality-of-service initiatives for non-regulated services.
• Report compliance and other quality/business metrics to the client during review meetings; escalate and notify CBRE and client management of quality and compliance issues.
• Oversee the inspection readiness program for the site; manage audits and serve as the primary quality representative for operations.
• Apply broad knowledge of the business and discipline to achieve team and departmental objectives.
• Lead by example, modeling behaviors consistent with CBRE RISE values.
• Influence others to adopt different points of view while adhering to policies and departmental plans.
• Identify and solve complex technical and operational problems.
• Understand and recognize the broader impact of decisions across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

Requirements

• Bachelor’s Degree preferred with 5–8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Quality Systems experience with eQMS & DMS.
• Experience with Incident Escalation Systems & Processes.
• Prior leadership experience, including hiring, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts across multiple disciplines.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Pay

The compensation range is approximately $130,000 to $158,000 annual base salary plus a 10% target bonus based on experience. The final compensation offered will depend on the candidate’s skills, qualifications, and experience.