Sr. Quality Assurance Associate - Supplier Quality

About the role

As a Sr. Quality Assurance Associate (Supplier Quality), you will execute day-to-day quality assurance activities to ensure dietary supplement QA GMP compliance in an exciting, growing company. You will bring expertise and experience in the dietary supplement category and have strong knowledge and experience in executing QA GMP processes and procedures. Your role will enable Nutrafol to continue growing as a competitive and agile business, enabling speed to market and premium quality products within global regulated industry segments. You will report to the Manager, Quality Assurance (Supplier Quality) and be responsible for end-to-end QA support that helps grow and protect the business.

Responsibilities

• Manage Supplier Quality Events Log and investigate supplier-related Nonconformances (NCRs), conducting trend analysis and root cause investigations, coordinate Corrective and Preventive Actions (CAPAs), perform diligent follow-ups, and ensure timely, effective closure of quality actions in accordance with company procedures.
• Support the Supplier Qualification Program by maintaining supplier qualification records and ensuring all supplier documentation is complete, accurate, and current within the Veeva QMS Supplier Management module. Assist with supplier onboarding, qualification, periodic reviews, and requalification activities to ensure raw material suppliers, packaging component suppliers, manufacturers, and warehouses consistently meet company quality, safety, and regulatory requirements.
• Monitor Supplier Performance and Reporting by generating quarterly supplier scorecards, tracking supplier quality metrics and performance trends, and collaborating with cross-functional teams to evaluate supplier effectiveness. Support continuous improvement initiatives by identifying opportunities to enhance supplier quality and compliance.
• Support the Supplier Audit Program by helping schedule and track supplier audits, documenting audit findings within Veeva QMS, issuing Supplier Corrective Action Requests (SCARs), monitoring corrective action implementation, verifying evidence of effectiveness, and ensuring corrective actions are adequately addressed prior to closure.
• Collaborate with Supply Chain, Regulatory Affairs, Formulation, Product Development, and Operations teams to resolve supplier quality issues and ensure timely QA deliverables, working as an effective member of cross-functional product teams.
• Execute day-to-day QA GMP compliance activities to protect the brand while driving growth ambition, which can include but is not limited to:
  • Updating documentation in Veeva QualityOne
  • Supporting the Change Control program
  • Trending data and creating monthly and quarterly KPI reports
  • Partnering with internal and external companies to ensure appropriate QA deadlines are met to ensure end-to-end quality and regulatory compliance for the business.
• Assist with additional quality projects/tasks as needed.

Requirements

• Bachelor’s degree in quality assurance, biology, chemistry, medical sciences, pharmacology, etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• 3+ years of direct US dietary supplement/food quality experience.
• Knowledge and experience with FDA and applicable laws and regulations, as well as cGMP standards.
• Experience with Root Cause Analysis tools to support NCR investigations to drive CAPA effectiveness.
• Hands-on experience executing QA GMP compliance for a broad portfolio of dietary supplements or related products.
• Applied technical knowledge to ensure GMP standards are met throughout the product life cycle.
• Effective prioritization skills and the ability to execute on multiple projects, collaboratively and independently, in an agile environment.
• Proven ability to communicate and collaborate effectively with a variety of audiences, both internal and external.
• Strong analytical, organization, and critical thinking skills.

Preferred Qualifications

• 1-3+ years of professional work experience in a Manufacturing or Production Facility.

Pay

The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

Salary Range: $85,000 - $95,000 USD

Benefits

• Fully remote work experience
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with employer match
• Quarterly Bonus Program
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on Tuesdays and Thursdays via Seamless/Grubhub
• Monthly wellness stipend
• Monthly internet stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance discounts and benefits