Sr. Project Manager (ServiceNow)

About the role

At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

Responsibilities

• Lead multiple technology implementation projects simultaneously using Contender Solution's project management method
• Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Manage relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations
• Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals
• Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards
• Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
• Define team member roles and expectations and ensures effective communication between all parties involved in the project
• Maintains cost control by monitoring cost to provide accounting support for project time, materials, and services
• Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
• Develops a partner relationship with the client for the long-term benefit of the client and Presidio
• Remain up to date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
• Participates in the development of Program and Project Management practices by participating in internal change initiatives

Requirements

• Bachelor’s degree or the equivalent work experience and/or military experience
• 8-10 years' project management experience managing multiple projects to successful completion, preferably at a technology solution provider or in a corporate Information Technology department
• Minimum of 3 years’ experience delivering ServiceNow projects
• Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall production of a project
• Demonstrated ability to implement projects successfully on-time and on-budget
• Demonstrated ability to organize and coordinate all project activities assigned to him/her from project planning, to tracking and reporting issues, and status reporting
• Effective people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
• Exceptional interpersonal and active listening skills
• Strong customer service, interpersonal, and active listening skills
• Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
• Solid communication and change management skills to influence and lead the project team and customer through the change management process
• Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
• Ability to manage numerous small projects simultaneously
• Ability to be socially perceptive and be attentive to other’s reactions and why they respond as they do
• Solid critical thinking, complex problem solving, appropriate judgment, and decision-making skills
• Excellent oral and written communication skills
• Proficiency in the English language and reading comprehension
• Initiate, manage, and complete projects using ContendNow PPM
• Initiate and manage Resources and Resource Plans for projects
• Initiate and manage Project Milestones
• Initiate and manage Project Tasks and/or Stories
• Initiate and manage Project RASCIs
• Publish Project status reports
• Act as liaison between customer, project team, and Contender
• Develop and manage trusted relationship with customer during project execution

Qualifications

• ITIL certification (preferred)
• ServiceNow Certifications (preferred)
• ServiceNow Certified System Administrator
• SCRUM Certification