Sr. Project Manager

About the role

Opportunity for Impact Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do. We’re looking for a Sr. Project Manager to join our Project Services Team and lead the delivery of complex, customer-facing implementation projects for some of Applied’s most strategic clients. In this role, you’ll serve as a trusted advisor, orchestrating cross-functional teams, driving exceptional customer experiences, and leveraging AI-enabled tools and innovative delivery practices to ensure predictable, high-quality project outcomes. This role is aligned to our hub locations; while we’re especially interested in candidates in or near Chicago, Dallas, Atlanta, or Lincoln (Nebraska), we welcome applications from outside of these areas as well.

Responsibilities

• Lead complex software implementation projects from initiation through completion, ensuring delivery against scope, timeline, budget, quality, and customer success objectives. Projects are typically 8-18 months in duration and involve multiple stakeholders, workstreams, and dependencies.
• Serve as a trusted advisor to customers, building strong relationships, driving executive-level communication, and proactively managing risks, expectations, and escalations.
• Establish governance frameworks, executive check-ins, and decision-making processes that drive successful outcomes.
• Partner with cross-functional teams including Consulting, Data Conversion, Product, Development, Support, Sales, and Customer Success to deliver seamless implementation experiences.
• Leverage AI-powered tools, data insights, and process improvements to enhance project delivery efficiency, customer outcomes, and operational effectiveness.

Requirements

• 5+ years of project management experience within software implementations, professional services, insurance technology, consulting, or a related customer-facing environment, including experience leading large-scale projects.
• Experience managing multiple concurrent customer implementations is highly preferred.