Sr. Program Mgr., Reverse Logistics Ops Integration, Relo Ops Integration
About the role
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience.
The Program Managers of the OI team own scoping, designing, and implementing: Operational capabilities to support new business needs; Operational processes to reduce cost through performance efficiencies; Standard Operating Procedures to ensure compliance, quality, and scalability; Field tools and dashboards to assist with execution of brilliant basic pillars; Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders.
Responsibilities
- Operational capabilities to support new business needs
- Operational processes to reduce cost through performance efficiencies
- Standard Operating Procedures to ensure compliance, quality, and scalability
- Field tools and dashboards to assist with execution of brilliant basic pillars
- Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
- Create dashboards and track success metrics
- 30%-40% business travel is required
About the team
The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, Amazon Resale, Specialty, External Repairs, Advanced Grading) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team's vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
Pay
- USA, AZ, PHOENIX - 115,600.00 - 160,000.00 USD annually
- USA, AZ, Phoenix - 115,600.00 - 160,000.00 USD annually
- USA, TN, NASHVILLE - 104,100.00 - 155,400.00 USD annually
- USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
- USA, TX, DALLAS - 115,600.00 - 160,000.00 USD annually
- USA, TX, Dallas - 115,600.00 - 160,000.00 USD annually
- USA, WA, BELLEVUE - 115,600.00 - 160,000.00 USD annually
- USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
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