Sr. Program Manager, WFM Merchant Capabilities Team

About the role

We are looking for a Senior Program Manager to drive strategic initiatives in the Merchandising space. This role focuses on standing up and managing a large-scale program supporting a complex technology initiative. You will serve as the critical connective tissue between product, technology, and business teams—ensuring alignment, driving accountability, and delivering results on behalf of our customers.

Responsibilities

• Establish and lead program governance for a large technology initiative, including defining program structure, milestones, cadences, and reporting mechanisms
• Develop and maintain comprehensive program plans, roadmaps, and status reporting for executive leadership
• Drive cross-functional coordination across product management, engineering, and business stakeholder teams to ensure alignment on priorities, dependencies, and deliverables
• Create and manage executive-level communications including business reviews, program updates, and leadership narratives
• Identify and mitigate program risks and blockers; escalate appropriately and drive resolution
• Design and implement scalable program management processes, tools, and mechanisms that can be leveraged across the organization
• Facilitate decision-making across teams by synthesizing complex information into clear, actionable recommendations
• Build and maintain strong relationships with technical and non-technical stakeholders at all levels of the organization
• Track and report on key program metrics, ensuring transparency and accountability across workstreams

A day in the life

You'll start your morning by leading a cross-functional sync with product and engineering partners to assess risks in their swimlane. Midday, you'll draft executive updates, refine program timelines, and facilitate decision-making meetings with senior leaders. Afternoons are spent removing blockers for delivery teams, aligning stakeholders on shifting priorities, and building mechanisms that keep the program running smoothly. No two days look the same—but every day centers on driving clarity, alignment, and momentum across a complex technology initiative.

About the team

We are a team of builders passionate about creating world-class merchandising capabilities for Whole Foods Market. We operate at the intersection of technology and business, partnering closely with product and engineering teams to deliver innovative solutions that improve the customer experience. We value ownership, bias for action, and a relentless focus on delivering results.

Qualifications

Basic Qualifications

• 5+ years of program or project management experience
• 3+ years of working cross-functionally with non-tech teams
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Bachelor's degree

Preferred Qualifications

• 7+ years of program or project management experience
• 5+ years of developing program strategies and plans, driving execution, and influencing senior stakeholders
• 5+ years of working cross-functionally with non-tech teams
• Experience in online retail operations or a similar field

Pay

Base salary range: $115,600 – $160,000 USD annually (Austin, TX). Your total compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, basic life & AD&D, with optional supplemental life plans)
• Employee Assistance Program (EAP) and mental health support
• Medical advice line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.