Sr. Program Manager, SSD Site Operations

About the role

Are you passionate about transforming the future of delivery operations? Join our team to lead innovative initiatives that revolutionize how we serve our customers through innovative fulfillment solutions. You'll drive strategic projects that shape the future of rapid delivery services while collaborating with diverse teams across the organization.

The Sub-Same Day Distribution Center (SSD-DC) Ops Initiatives team is looking for a Sr. Program Manager with a delivery record and proven program management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including capacity planning, under-the-roof processes, material flow, and long-term roadmaps will help drive ops initiatives.

Responsibilities

• Collecting and analyzing feedback from operations and support teams
• Optimizing flow and layout designs with engineering teams based on site operation's insights and collaborating with engineering teams
• Partnering with cross-functional teams (Procurement, WHS, Finance, LP, RME)
• Supporting new site launches and retrofit projects and ensuring adherence to SSD DC design standards
• Executing ops integration launch tasks for launch sites
• Driving continuous improvement initiatives and staying informed about industry best practices
• Supporting timely delivery of project timelines, and mitigating potential risks
• Maintaining documentation of learnings from launch and retrofit initiatives and facilitating knowledge sharing with site operations
• Managing stakeholder relationships and communications

Requirements

The Sr. Program Manager will demonstrate confidence operating in a highly ambiguous and iterative business space, high attention to detail including proven ability to manage multiple, competing priorities simultaneously, willingness to challenge and influence big leaders, and ability to think strategically and execute methodically.

The ideal candidate will have demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases, and ability to clearly communicate data insights to others.

Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• 3+ years of cross functional project delivery experience
• 3+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications include experience managing, analyzing and communicating results to senior leadership, and 2+ years of working cross functionally with tech and non-tech teams.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Travel and Work Environment

Travel expectations are 30%. The role requires working in a fast-paced environment where continuous innovation is desired.