Sr. Program Manager, ROADS

About the role

Come build the version of reverse logistics that doesn't need us. Every day, Amazon Shipping customers hand us packages and Counters stores hand us returns. Every one of those pickups is a promise. When that promise is at risk, Reverse Logistics and Driver Support (ROADS) is the team that catches it. We're good at catching. We need a Sr. Program Manager to help us build for the day we don't have to.

ROADS is the centralized layer that protects reverse logistics performance across Ship with Amazon (SWA) and Counters Returns. We own real-time intervention, resolve escalations end to end, and — this is the part that matters — we build the mechanisms that make those interventions unnecessary.

In this role, you will own outcomes, not status decks. Launch, not inherit. Automate what you touch. Have real cross-functional influence. Up to 10% travel may be required.

Responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

Requirements

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• 2+ years of communicating with and presenting to executive and senior audiences.
• 2+ years of change management experience.
• Knowledge of general AI tools.
• 2+ years of managing stakeholders in cross-functional project experience.

Preferred Qualifications

• 2+ years of driving process improvements experience.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.

Pay

USA, AZ, Tempe - $115,600.00 - $160,000.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.