Sr. Program Manager III, SSD Ops Integration

Key job responsibilities

Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership

Lead the economic sustainability workstream — partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions

Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines

Own the narrative for leadership reviews — synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs

Define and manage the customer insights integration plan — coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale

Develop the decision framework for monetization strategies, operating model adjustments, and cost levers based on customer data maturity and economic thresholds

Identify and drive resolution of structural blockers to scale — including operational variability, science model deployment timelines, and capacity constraints at expansion sites

Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time-to-operational-maturity

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions