Sr Program Manager, AWS PXT, AWS PXT

Key job responsibilities

• Lead delivery and end-to-end execution of strategic people initiatives across AWS Support PXT, ensuring alignment with business priorities and people strategy.
• Proactively experiment with and leverage AI tools to enhance people processes, improve efficiency, and deliver innovative solutions across the employee lifecycle.
• Drive talent management and development initiatives that build leadership capability, accelerate career growth, and strengthen the talent pipeline across AWS Support.
• Own and drive the PXT business rhythm including planning cycles, goal-setting mechanisms, business reviews, and operational cadences, to ensure the PXT team operates with rigor and transparency.
• Act as the central nervous system for the Support PXT team
• Leverage problem-solving skills and an innovative mindset to identify and remove process roadblocks and look around corners with PXT initiatives.
• Implement regular reviews of current processes, develop suggestions for improvements, quickly identify obstacles, and prioritize changes to maximize impact.
• Lead and contribute to written narratives to disseminate impact and learning of initiatives to senior leadership and PXT stakeholders.
• Develop and implement processes and procedures across geographically distributed teams within AWS Support.

Basic Qualifications

• 5+ years of program or project management experience
• Bachelor's degree in a relevant field or equivalent work experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience defining program requirements and using data and metrics to drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Experience working cross-functionally with tech and non-tech teams

Preferred Qualifications

• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• MBA, or Master's degree
• Experience working with and influencing senior level stakeholders
• Experience working with data and leveraging analytics to make decisions
• Experience in human resources, organizational development, or related field
• Successful record of building, improving, and running operational business processes globally
• Familiarity with building or operating within an HR COE Model, HR data systems, and Sharepoint/knowledge management platforms