Sr. Program Manager

Product Strategy & Customer Obsession

Act as the Voice of the Customer, articulating recruiter, candidate, and stakeholder needs and translating them into clear business use cases, prioritizing technical requirements with product managers, and compelling narratives for senior leadership.

Follow Amazon program management best-practices and work backward from the customer; participate in in-person customer research and user studies.

Identify interesting use cases and clarify how they differ from existing solutions; provide stakeholders with insights into market opportunities.

Refined business use cases and justifications to support prioritization decisions and demonstrate return on investment.

Ensure usability studies include diverse customer sets and perspectives.

Requirements & Delivery

Act as the programmatic business owner for Amazon Talent Acquisition product or process domains, working with subject-matter experts to design ideal-state workflows, identifying where to improve process and technology, and standardizing processes to remove operational complexity and enable effective product outcomes.

Translate customer pain-points and operational needs into clear functional requirements or UX designs in partnership with technical teams for strategic documentation (e.g., PR/FAQs, BRD, LRD).

Partner with UX designers to mockup and prototype features (when appropriate), confirming the design meets customer and business needs.

Ensure plans account for compliance requirements (e.g., legal, financial, data privacy/security), localization (e.g., language, regional requirements), and accessibility (e.g., people with disabilities).

Stakeholder Communication & Alignment

Communicate clearly and directly with customers and end users, ensuring the right information reaches the right people at the right time.

Establish and maintain mechanisms to keep all stakeholders aligned on expectations, progress, and delivery timelines, proactively escalating impasses to maintain momentum.

Identify "Go to Market (GTM)" stakeholders and clearly articulate feature scope, timeline, owners, risks, and mitigation steps.

Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., "Path to Green"), and escalating appropriately.

Drive constructive discussions that help users, designers, developers, legal, compliance, and sales teams reach consensus.

Data & Performance

Be data-driven; understand the risk of acting on a vocal minority and apply a broad range of analytics techniques appropriately.

Define, monitor, and build solutions that improve key success metrics (KPIs); identify and research anomalies in performance and escalate findings or drive resolution.

Analyze product feature launches and perform post-mortem analysis on efficacy, issues experienced, and lessons learned.

Develop and deliver operational reporting for updated processes to drive standards across multiple business segments at launch.

Change Management & Launch

Develop and execute change management strategies to support the successful rollout and sustained adoption of new features.

Apply process improvement methodologies (e.g., Lean Six Sigma, DMAIC, or equivalent frameworks) to map current-state and future-state workflows, identify inefficiencies, and define scalable processes and mechanisms for recruiting or PXT-related operations.

Develop and deliver Standard Operating Procedures (SOPs), process documentation, and operational readiness materials to ensure teams are equipped and prepared at launch.

Oversee the launch process, including deployment to Beta/Production; review features to ensure they meet acceptance criteria and escalating when needed if features do not meet user expectations.

Manage post-launch support plans (e.g., triage, issue/ticket management), run retrospectives, and hold post-mortems.

Drive adoption by helping users understand the reasons and benefits for product and process changes with documentation and resources, and ensuring users have proper training to use new capabilities.

People & Culture

Help recruit, interview, mentor, and develop others.