Sr. Professional Services Consultant

Responsibilities

• Own strategic direction and outcomes for assigned complex or high-value client engagements, including scoping, resourcing decisions, and timeline accountability
• Design and approve engagement strategies, methodologies, and deliverables before Consultants execute them
• Lead and mentor Consultants assigned to your accounts or programs, providing coaching on client management, technical judgment, and quality standards
• Conduct quality assurance on consultant deliverables, assessments, and client communications before they reach external stakeholders
• Identify gaps in Consultant performance or skill development and work with management to address them
• Manage escalations—both client-facing (complex requests, relationship friction, unmet expectations) and internal (resourcing, product limitations, technical blockers)
• Own executive-level relationships and strategy conversations with key clients; set direction on retention and expansion opportunities
• Lead cross-functional initiatives with Customer Success, Sales, and Product teams on behalf of your portfolio; surface product gaps and feature requests grounded in client feedback
• Develop and present strategic recommendations backed by data and risk analysis that influence how clients manage their vendor programs
• Contribute to PS playbook development, training materials, and best practices that raise team capability
• Participate in hiring, onboarding, and team capability planning with your manager

Requirements

• 6–8 years of professional experience in consulting, customer success, or risk/security roles, with demonstrated progression
• 2+ years of direct or dotted-line experience leading, mentoring, or managing individual contributors or project teams
• Proven track record of owning client outcomes and retention; ability to navigate complex stakeholder dynamics
• Strong project and program management skills; experience scoping, planning, and delivering multi-phase engagements
• Able to synthesize technical findings into executive-ready recommendations and presentations
• Excellent judgment in ambiguous situations; comfort making decisions with incomplete information
• Excellent verbal, written, and interpersonal communication skills; able to operate at multiple organizational levels
• Strong planning, organizational, and time management abilities; able to balance hands-on delivery with leadership duties

Preferred Experience or Knowledge

• Third-Party Risk Management (TPRM) program design or maturity modeling
• Vendor risk assessment methodologies, controls frameworks (SOC 2, ISO, etc.), or supply chain risk
• Continuous security monitoring, external attack surface management, or threat intelligence in a TPRM context
• Leading or designing organizational security or risk programs
• AI-driven tools and their application to security workflows; ability to evaluate emerging tech critically
• CISSP, CISM, CRISC, CISA or similar advanced cybersecurity/information risk certification
• Salesforce and Google Suite