Sr. Professional, Client Training
Position Overview
We are seeking a highly organized and engaging Customer Training Specialist to design, coordinate, and deliver impactful product and workflow training for our external clients and internal teams.
Key Responsibilities
End-to-End Client Training: Coordinate and deliver comprehensive product, system, and onboarding training tailored to external clients.
Blended Learning Delivery: Facilitate engaging training sessions across multiple mediums, including virtual classrooms (Microsoft Teams, GoToWebinar), one-on-one phone coaching, and interactive on-site sessions.
Internal Knowledge Sharing: Conduct internal training sessions to brief internal teams on client-specific workflows, unique requirements, and specialized configurations.
Train-the-Trainer: Develop and lead train-the-trainer workshops to scale training capabilities where necessary.
Job Qualifications
Experience: 2+ years of dedicated experience in a software/product training or instructional design role.
Industry Knowledge: Experience within the Real Estate industry is highly desirable.
Digital Enablement: Prior experience in curriculum development for digital enablement or software adoption platforms is considered a strong asset.
Core Competencies & Skills
Dynamic Presentation Skills: Exceptional ability to command a room, whether presenting to large groups virtually or coaching individuals one-on-one.
Virtual Facilitation: Proficient in using web-based applications and highly experienced in delivering engaging web-based/virtual training sessions.
Adaptability: Sharp analytical and intuitive skills to anticipate participant bottlenecks, address difficult questions on the fly, and pivot training material to meet audience needs.
Communication & Relationships: Strong verbal and written communication skills with a proven track record of cultivating positive, collaborative relationships with clients and internal colleagues.
Autonomy & Problem Solving: Proven ability to work effectively under limited supervision. Proven ability to analyze complex challenges outside immediate scope and proactively present strategic recommendations to leadership.
Annual Pay Range
$67,000 - $90,500 USD
Application Window
This opportunity is expected to remain posted through the date identified below, subject to business needs.