Sr Production Engineer - US Remote

About the role

As a Senior Production Engineer at Instructure, Inc., you will play a critical role in ensuring the reliability, performance, and scalability of our educational technology platforms. You will be a key contributor to our SRE team, focusing on proactive system health, incident response, automation, and continuous improvement of our infrastructure and applications.

Responsibilities

• Design, implement, and maintain highly available and scalable infrastructure for Instructure's core products.
• Develop and deploy automation tools and scripts to streamline operational tasks, improve efficiency, and reduce manual intervention.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize resource utilization and user experience.
• Participate in on-call rotations to provide 24/7 support for production systems, troubleshooting and resolving complex incidents quickly and effectively.
• Collaborate with development teams to ensure new features and services are designed for reliability, performance, and operability.
• Conduct root cause analysis for production incidents, implement preventative measures, and document findings.
• Contribute to the continuous improvement of our SRE practices, tooling, and processes.
• Mentor junior engineers and share expertise within the team and across the organization.
• Evaluate and recommend new technologies and solutions to enhance our infrastructure and operational capabilities.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in a Production Engineering, Site Reliability Engineering (SRE), or DevOps role.
• Strong proficiency in at least one scripting language (e.g., Python, Go, Ruby, Bash).
• Extensive experience with cloud platforms (e.g., AWS, Azure, GCP), including deep knowledge of services like EC2, S3, RDS, Kubernetes, Lambda.
• Solid understanding of infrastructure-as-code principles and tools (e.g., Terraform, CloudFormation, Ansible).
• Proficiency in containerization technologies (e.g., Docker, Kubernetes).
• Strong understanding of monitoring and alerting systems (e.g., Prometheus, Grafana, New Relic, Datadog).
• Excellent problem-solving skills and the ability to troubleshoot complex issues under pressure.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines.

Qualifications

• Strong technical acumen and a passion for solving complex problems.
• Experience with distributed systems, networking, and database technologies.
• Ability to work independently and as part of a team.
• Passion for learning and staying up-to-date with industry trends and best practices.

Skills

• Hands-on experience with cloud platforms and infrastructure-as-code tools.
• Proven track record of delivering high-quality, reliable systems.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.

Pay

$120K - $150K

Schedule

Full-time