Sr. Product Service and Sustaining Engineer, Electrical

Core Duties And Responsibilities

• Lead development and validation of service engineering deliverables during new product development to assure the global services organization and 3rd party partners are prepared to support fielded systems.
• Develop and maintain expert-level technical product knowledge for new products necessary to start-up, operate, troubleshoot, and maintain systems.
• Drive a ‘Design-for-Service’ mindset throughout the design lifecycle, assuring all maintenance activities can be completed safely and with minimal cost.
• Leverage field experience to provide the ‘voice of service’, defining reliability and service requirements and assisting with the development and validation of new products.
• Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections of systems and iterate system design with engineering to assure system reliability and service cost objectives are achieved.
• Define maintenance procedures, spares plans, and tools & equipment required to support and service new products.
• Define commissioning procedures for new products in collaboration with product engineering and the commissioning team.
• Lead/assist with root cause analysis and problem resolution efforts using structured methodologies (e.g., Shainin, 8D, DMAIC, etc.) to mitigate customer risks.
• Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians.
• Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response.
• Develop and provide technical training to internal staff members including on-site Service Technicians.
• Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

Education And Experience

• Bachelor’s degree in electrical, mechanical, systems or controls engineering.
• Five (5) to ten (10) years of related work experience.
• Experience with medium and/or high voltage systems and/or power electronics preferred.
• System controls (e.g., PLC, embedded) experience a plus.

Qualifications

• Ability to travel as needed to carry out duties of the position – 30 to 50%, depending on product development program needs.
• Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues.
• Proficiency in analyzing engineering data and troubleshooting operational performance.
• Ability to read and interpret electrical schematics, P&ID drawings, and other related project drawings.

Skills

• Superior communication skills.
• Able to manage complex projects and multi-task effectively.
• Excellent follow-through.
• Driven and self-motivated.

Pay

Pay Rate: $79,200.00 - $118,800.00

Benefits

• Health, Dental & Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal and sick time.
• Paid Holidays.
• Wellness Reimbursement Program.
• Potential to apply for Tuition Reimbursement.
• Employee Referral program.
• Employee Assistance Program.