Sr. Product Manager - Technical, Amazon Customer Experience and Business Trends

About the role

Amazon's Customer Experience and Business Trends (CXBT) is seeking a Sr. Product Manager – Technical to directly influence the direction of AWS products through the customer experience lens. The role works with AWS leadership to deliver innovative products worldwide, advising senior leaders on AWS product opportunities and direction. The incumbent will dive deep into current and future customer needs, delivering actionable insights that drive continuous improvement of AWS products, customer workflows, and features. Primary deliverables are reports with narratives covering both CX and performance aspects of customer use cases, presented to senior AWS leadership to influence products such as AI Services, GenAI/Agentic AI applications, and AI hardware.

Responsibilities

• Design and build proof‑of‑concept experiments that describe the quality (performance and ease of use) of AWS product and service customer experiences.
• Collaborate with engineering and science teams to build products and processes for efficient performance evaluations of AWS services.
• Develop a roadmap for evaluations by synthesizing AWS product plans, customer needs, and industry trends.
• Own the entire evaluation lifecycle—from scoping, to execution, to delivery of findings and recommendations on CX of AWS products—through crisp narratives to AWS leadership.
• Continuously absorb and share knowledge about the latest product and scientific developments relevant to the AWS/cloud space, focusing on AI services and AI hardware.

A day in the life

You might start your morning reviewing product metrics and customer feedback to prioritize decisions. Mid‑morning you join an architecture review with engineering, probing design choices and surfacing trade‑offs. After lunch you draft a product brief for an upcoming feature, then sync with design partners on prototypes. Later you present roadmap updates to senior leaders and gather input from cross‑functional stakeholders. Throughout, you balance strategic thinking with hands‑on problem solving, staying close to both the customer experience and technical details.

About the team

Customer Experience and Business Trends (CXBT) is an organization of diverse functions dedicated to deeply understanding and improving global customer experience. The team builds products, services, ideas, and data‑driven approaches to influence product and service offerings, focusing on performance, developer experience, and agentic experience of using AWS products and services.

Basic qualifications

• Bachelor’s degree.
• Experience with feature delivery and trade‑offs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning.

Preferred qualifications

• Experience building and driving adoption of new tools.
• 2+ years of cloud architecture and designing and implementing cloud solutions experience.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

The base salary range for this position is $151,200 – $204,600 USD annually. The total compensation package includes sign‑on payments and restricted stock units (RSUs), with final compensation determined by experience, qualifications, and location.