Sr Product Manager, Security Detection Experiences

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.

About the role

We are looking for a Senior Product Manager II to own the customer experience for security detection and deterrence across the Vivint app and in-home displays: how customers see, understand, and act on what their cameras and system detect, and how the system helps discourage unwanted activity in the moment. This role translates complex computer vision and deterrence capabilities into clear, reliable experiences across live video, playback, clips, alerts, lights, sirens, audio, two-way communication, and monitoring workflows. You will partner closely with engineering, design, AI, camera hardware teams, monitoring operations, and customer care to define what great looks like. You will identify where customers lose confidence in threat detection and prevention, and ship improvements that make the security experience more accurate, useful, and trustworthy.

Customers do not just want to know what happened after the fact; they want their home to help prevent problems before they escalate. This role will make detection and deterrence feel more intelligent, timely, and trustworthy by turning cameras, alerts, audio, lights, and monitoring signals into experiences that help customers understand what is happening, take the right action, and feel more protected in the moments that matter.

Responsibilities

• Own how camera detections show up for customers across live video, playback, clips, event timelines and alert surfaces.
• Partner with AI and computer vision teams to define quality bars, prioritize improvements, and decide when a capability is ready for customers.
• Design for moments when detection is uncertain or incorrect, so customers understand what happened and continue to trust the system.
• Shape how a detection becomes an alert, a deterrent action or an alarm, balancing customer control with security outcomes.
• Improve deterrence experiences such as lights, sirens, audio and two-way communication.
• Partner