Sr Product Manager, Product Usage

Primary Responsibilities

• Product Usage Analysis & Diagnostic Insights
• Usage Tracking & Behavioral Data
• Troubleshooting & Escalation Deep-Dives
• Gap & Opportunity Identification
• Roadmap Support & Cross-Functional Data Enablement

Required Skills & Functional Dimensions

• Analytical Mastery
• Root-Cause Troubleshooting Mindset
• Cross-Functional Influence
• Emerging Tech & AI Literacy

Required Education & Experience

• Experience: 4–6+ years of experience in product analytics, business intelligence, operations framework management, or a data-focused product management role.
• Ecosystem Exposure: Direct experience working within consumer electronics, IoT, telecommunications, or subscription-based software services is highly preferred.
• Cross-Functional Track Record: Demonstrated success aggregating data from operations, supply chain, or customer support teams to drive business or product changes.
• Education: B.S. or M.S. in Data Analytics, Business Statistics, Finance, Information Systems, or a related quantitative discipline; equivalent practical analytical experience considered.

Position Details

• Location: Seattle, WA
• Schedule: Hybrid (Monday, Tuesday, Wednesday, Thursday) with a work from home day on Friday
• Base Salary Range: $155,000.00 - $190,000.00*
• Benefits: Medical, vision, dental, 401K, and flexible spending accounts
• EEO is the Law Poster: Available at this link

Company Information

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.