Sr. Product Manager - Payments

Description

Vantaca is the leading AI-native community management performance platform. We enable owners and operators, community management teams, boards, and associations to work smarter, faster, and with unprecedented insight. Our platform leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control.

About the role

The Vantaca Pay Product Manager will own the full product surface for homeowner-facing payment experiences, including QR codes, magic links, SMS reminders, and push notifications. This role will optimize the payment flow, drive experiments to improve digital payment conversion, and partner closely with Engineering to maintain a high-velocity release cadence.

Responsibilities

• Define and drive the Vantaca Pay product roadmap, balancing near-term adoption goals with the long-term vision of a full payment ecosystem.
• Maintain compliance with regulations as the business and payments ecosystem scale.
• Optimize the payment flow - e.g., authorization, fraud, take rates.
• Own homeowner-facing payment experiences across various modalities.
• Design and run experiments to improve digital payment conversion, using Pendo and LaunchDarkly to test, measure, and iterate.
• Partner closely with Engineering to maintain a high-velocity release cadence and ensure specs are clear enough to execute without verbal translation.
• Define and track KPIs that connect roadmap decisions to business outcomes: conversion rates, attach rates, take rates, and payment volume growth.
• Pull your own data to answer product questions independently - SQL, Pendo, or equivalent.
• Collaborate cross-functionally with Engineering, Customer Success, and Go-to-Market to connect payment product decisions to customer outcomes.
• Champion self-serve digital payment adoption by ensuring the homeowner experience is intuitive across all touchpoints.
• Prepare the product for the next frontier: B2C services, amenity payments, and marketplace rails.
• Contribute to a collaborative, high-accountability PM team culture.

Requirements

• AI-Native Product Management Experience
• Demonstrated ability to use AI tools (ChatGPT, Claude, Cursor, v0, etc.) to accelerate product work.
• Experience building interactive prototypes or technical proof-of-concepts using AI-powered tools to validate platform patterns quickly with engineering teams before major infrastructure investment.
• Comfortable leveraging LLMs for technical research, synthesis, and communication.
• Track record of using AI to enhance personal productivity and team velocity.
• High-Growth Payments or D2C Experience
• Experience with Stripe is strongly preferred.
• Experience optimizing checkout and/or digital payment experiences.
• Comfort running experiments independently using tools like Pendo, LaunchDarkly, or A/B frameworks.
• Data fluency: self-serve analytics to answer product questions without BI dependencies.
• SQL is helpful; some form of data access is required.
• Payments or D2C background within vertical SaaS, embedded fintech or high-growth D2C preferred.

Skills & Abilities

• Strong analytical skills – comfortable working with product data, funnel metrics, and experiment results to identify friction and communicate data-informed narratives to both technical and business audiences.
• Proven ability to translate business problems into product specs that engineering can execute.
• Strong communication skills – you can make payment strategy clear to ELT and credible to an engineer in the same conversation.
• High agency and self-direction – manages competing priorities, navigates ambiguity, and delivers with limited direction.
• Comfort operating in a high-growth, fast-moving environment where priorities evolve and ownership is earned by doing.

Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product.
• Win as a Team: Builds trust and works together by making sure everyone communicates well.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to residents and management companies, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

Benefits

• Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Unicorn-stage growth: $1.25B valuation, $300M Series C, scaling from 275 to 400+ employees.
• Named on Inc 5000 list of America's Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.