SR Product Manager - Payments

About the role

Matrix is seeking a Senior Product Manager, Payments with deep, hands-on experience building, managing, and scaling payment products and payment platform integrations. This role will own the strategy, roadmap, and execution of payment capabilities across the platform, including credit and debit cards, ACH, MoneyGram and other alternative payment methods, lockbox services, recurring/autopay, and online payments. The ideal candidate brings strong payments-domain expertise combined with senior-level product leadership, technical fluency, and the ability to drive complex initiatives across Product, Engineering, Architecture, Design, QA, Finance, Operations, Compliance, and external payment partners.

Responsibilities

• Own the payment product strategy, roadmap, prioritization, and execution across the platform.
• Lead payment initiatives end-to-end, from discovery and requirements definition through development, testing, launch, and post-launch optimization.
• Drive improvements across payment acceptance, conversion, reliability, settlement, reconciliation, refunds, reversals, returns, disputes, and customer payment experiences.
• Manage and evolve integrations with payment processors, gateways, banks, payment networks, lockbox providers, MoneyGram and other fintech partners.
• Partner with Engineering and Architecture to design scalable, secure payment workflows, APIs, data flows, integrations, and transaction-processing capabilities.
• Collaborate with Finance, Operations, Support, and Compliance to ensure accurate settlement, reconciliation, reporting, controls, and operational processes.
• Analyze transaction data, payment trends, customer feedback, support issues, and operational metrics to identify friction points and prioritize product improvements.
• Translate complex payment requirements and technical constraints into clear product requirements, user stories, acceptance criteria, process flows, and business rules.
• Lead cross-functional delivery using Agile/Scrum methodologies while maintaining visibility into scope, dependencies, risks, and launch readiness.
• Serve as a payments subject-matter expert and establish product best practices across the organization.

Requirements

• Substantial hands-on experience with payment products, payment platforms, or payment processing ecosystems.
• Understanding of both the customer-facing payment experience and the underlying technical and operational lifecycle.
• Credit and debit card payments: authorization, capture, settlement, refunds, chargebacks/disputes, tokenization, and card-on-file.