Sr. Product Manager - Patient Recruitment

About the company

CenExel Clinical Research, Inc. ("CenExel") is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process. Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment.

About the role

The Senior Product Manager - Patient Recruitment will own the product strategy and measurable business impact of CenExel’s patient recruitment capabilities, from the consented patient database and study feasibility through lead generation, follow-up, scheduling, engagement and no-show reduction. This role is responsible to build a differentiated asset that helps CenExel connect the right patients with study opportunities.

Responsibilities

• Product leadership and accountability: Leads one portfolio across Pulse recruitment and outreach, the patient database, packaged platforms, integrations, data, automation and AI, including voice and SMS capabilities. Balances patient experience with recruiter productivity, site needs and commercial priorities, with a reliable handoff into site operations. Co-leads a product pod with the technical lead, owning product value, business viability and priorities while engineering owns technical feasibility and quality. Together with data and business partners, own results from discovery through delivery, adoption and continuous improvement.
• Patient and employee discovery: Builds trusted relationships with patient recruitment, patient liaisons, site teams and business development. Spends regular time onsite observing work and leading discovery with users. Connects recurring friction to broader opportunities and measurable outcomes.
• Database and commercial value: Partners with business development and patient recruitment to use the consented patient database for study feasibility, RFP responses and recruitment. Improves coverage, quality, consent management and usability through internal capabilities and appropriate third-party sources.
• Recruitment journey and prioritization: Owns an outcome-based roadmap and business cases across acquisition, leads follow-up, conversion, scheduling, engagement and retention. Identifies funnel bottlenecks, tests improvements, and prioritizes based on patient needs, business value and available capacity.
• AI and connected workflows: Partners with data and AI on matching, prioritization, next-best actions, forecasting and employee productivity. Validates usefulness and appropriate human oversight. Works with operations and engineering to ensure patient data and workflows transition reliably into site operations.
• Full-cycle execution: Turns discovery into clear priorities, prototypes, user stories and acceptance criteria. Makes trade-offs explicit, manages dependencies and works closely with engineering through delivery. Retains internal product ownership when working