Sr. Product Manager, Custom Media & Strategic Reagents

Key Responsibilities

• Custom Media Business Leadership
• Lead day-to-day strategic and operational management of the custom media and custom solutions business, a key growth driver for the business unit
• Own and evolve business processes supporting custom media and related custom solution offerings
• Serve as key escalation point for complex customer, pricing, operational, and supply-related issues
• Partner closely with commercial teams, PMO, BPG, operations, supply chain, finance, regulatory, and divisional stakeholders to support business continuity and customer success
• Lead pricing strategy, governance, and commercial support activities tied to strategic accounts, revenue objectives, and custom solution opportunities
• Drive operational enablement initiatives, including development of pricing tools, scalable workflows, and process improvements supporting business growth
• Lead or support PPI initiatives tied to customs operations, pricing workflows, and customer experience improvements
• Develop customer-facing strategic account materials and support key commercial growth initiatives
• Document and maintain key workflows, stakeholder alignment, escalation pathways, and continuity plans
• Strategic Reagent Portfolio & P&L Ownership
• Maintain product line ownership responsibilities for strategic reagent portfolios
• Manage full product lifecycle activities including forecasting, pricing strategy, portfolio optimization, and profitability management
• Drive portfolio growth and overall business performance through strategic and operational initiatives
• Partner with commercial and marketing teams to support portfolio visibility, customer engagement, and go-to-market execution
• Support supply continuity, risk management, product lifecycle decisions, and customer communications
• Partner with finance teams on forecasting, business performance analysis, and portfolio planning
• Represent the portfolio and business segment in cross-functional operational and process improvement initiatives

Requirements

• Fundamental Qualifications
• Bachelor's degree in business, marketing, operations, life sciences, engineering, or related field required; MBA or advanced degree preferred
• 8+ years of experience in product management, portfolio management, commercial operations, or business operations within life sciences, biotech, pharmaceuticals, health tech, or related industries
• Demonstrated experience managing complex, cross-functional business initiatives and influencing across matrixed organizations
• Strong commercial and financial acumen, including experience with pricing strategy, forecasting, and portfolio or P&L management
• Prominent ability to drive operational improvements, scalable processes, and business growth initiatives
• Excellent communication, stakeholder management, and executive presentation skills
• Strong analytical and problem-solving capabilities with the ability to manage ambiguity and competing priorities
• Advanced proficiency in Microsoft Excel, PowerPoint, Power BI development
• Strong understanding of data science fundamentals

Preferred Qualifications

• Experience supporting made-to-order manufacturing in related industry, customized media or plastics, strategic reagents, or other complex configurable product businesses
• Experience working across commercial, operations, supply chain, finance, and customer-facing project management organizations
• Experience with process improvement, PPI, pricing analytics, or operational enablement initiatives
• Familiarity with ERP & CRM systems, or related analytics and business systems
• Experience supporting high-growth or operationally complex business segments