Sr Product Manager, Agentic AI Platform

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

About the role

As a Senior Product Manager for the AI Platform, you will define the strategy and roadmap for the foundational AI platform powering the next generation of Docusign's Intelligent Agreement Management (IAM) platform. You will lead the platform capabilities that enable product teams across Docusign to build, deploy, and scale trusted AI assistants, autonomous agents, and intelligent agreement workflows. You will partner with Engineering, Applied AI, Design, Data Science, and Product leaders to shape the future of Docusign's AI ecosystem—from customer agent administrative management to multi-model AI infrastructure, global AI expansion, and AI platform capabilities. Your work will accelerate AI innovation across the company. This is a highly cross-functional role with significant influence across Docusign's AI strategy, driving the platform that powers AI experiences used by millions of customers worldwide. This position is an individual contributor role reporting to the Director, Product Management.

Responsibilities

• Define the long-term vision, strategy, and roadmap for Docusign's AI Platform, establishing the core capabilities that enable AI innovation across the Intelligent Agreement Management platform
• Lead company-wide AI platform initiatives in partnership with product organizations including B2I, CLM, IAM, and other teams, delivering shared platform investments that accelerate AI adoption while reducing duplicated engineering effort
• Drive Docusign's global AI strategy enabling AI globalization and delivering enterprise-ready AI experiences across international markets
• Build the foundational customer admin platform interface for AI assistants and autonomous agents, including observability, knowledge integration, extensibility, and that enable teams to rapidly build new AI experiences
• Define the enterprise usage framework for AI, including administrative controls, policy management, usage governance, MCP integration, compliance, and configurable platform controls required by enterprise customers
• Shape the strategy for Docusign's multi-model AI platform, enabling seamless integration of frontier foundation models while optimizing quality, performance, reliability, latency, and cost
• Partner closely with Engineering and Applied AI to define platform architecture, technical investments, and long-term AI infrastructure strategy
• Establish platform metrics that measure adoption, quality, reliability, and customer value, using data and experimentation to continuously improve AI capabilities
• Engage directly with enterprise customers and internal stakeholders to translate emerging AI needs into scalable platform capabilities
• Influence executive leadership and cross-functional teams through clear product vision, strategic roadmaps, and measurable business outcomes

Requirements

• 8+ years of experience in Product Management
• 5+ years of experience in enterprise SaaS software, AI platform or Document intelligence management domain
• BS or MS in Computer Science, Engineering, or a related technical field (MBA preferred)
• Experience in building enterprise-grade AI-powered experiences and AI agent products
• Experience defining metrics and leading AI platform products
• Experience leading cross-functional collaboration across product, engineering, design teams
• Experience leveraging qualitative and quantitative feedback

Preferred Qualifications

• Experience with AI platform product management
• Familiarity with agreement lifecycle management, legal tech, or document platforms
• Experience with document management systems
• Track record of driving product strategy from vision through successful execution

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; frequency may vary by team but will include a weekly in-office expectation.

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. California pay range: $146,400.00 - $235,375.00 base salary.

This role is eligible for the following bonus: Sales personnel are eligible for variable incentive pay dependent on achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.

This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events