Sr. Product Designer, Amazon Robotics

About the role

The Robotics Experience Design team brings together User Experience, User Interface Design, Industrial Design, and Human Factors research to make Amazon Robotics products safer, more usable, and more desirable. We deliver human-centered innovation across the robotics portfolio by focusing on durable customer needs. Our team believes design is how it works, not just how it looks. We prioritize safety and accessibility, define problems before building solutions, and test real users early and often. We design for scale, creating reusable systems and patterns that drive simplicity across products.

Responsibilities

• Design across the digital-physical spectrum including screen-based diagnostic tools, hardware interface panels, and spatial wayfinding.
• Define interaction models for complex, data-rich interfaces optimized for gloved hands.
• Create scalable mechanisms and reusable design patterns that multiply team impact across multiple robotics programs.
• Map end-to-end service journeys that account for body posture, environment, tool-in-hand constraints, and transitions between digital interfaces and physical tasks.
• Partner cross-functionally with hardware engineering, software engineering, product management, industrial design, and operations to ensure physical and digital touchpoints are coherent.
• Mentor junior designers and elevate UX maturity across the organization.
• Advocate for the end user by bringing field-grounded insights into roadmap and prioritization discussions.
• Synthesize quantitative operational data with qualitative field insights to inform design priorities and trade-offs.
• Produce written and visual artifacts that influence product roadmaps and senior leadership decisions.

Requirements

Key requirements include 7+ years of design experience, an available online portfolio, experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design, experience building complex software systems that have been successfully delivered to customers, experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production, experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in development in the last 3 years, a Bachelor's degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience), comfort navigating ambiguity and defining UX strategy in innovation problem spaces, strong portfolio demonstrating design across both digital interfaces and physical/environmental touchpoints, or a clear understanding of how digital products exist within physical contexts, proficiency in modern design and supporting AI tools (Figma, Figma-Make, Kiro, or similar).

Qualifications

• Bachelor's degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience)
• Comfort navigating ambiguity and defining UX strategy in innovation problem spaces
• Strong portfolio demonstrating design across both digital interfaces and physical/environmental touchpoints, or a clear understanding of how digital products exist within physical contexts
• Proficiency in modern design and supporting AI tools (Figma, Figma-Make, Kiro, or similar)

Skills

Experience with UX design of complex workflows, experience in service design involving combination of physical and digital spaces and designing large-scale systems and interactions with a large and vast group of stakeholders, experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate), experience visualizing data in Tableau or other relevant data visualization software, experience and practical knowledge of user-centered design methodologies, usability principles, web-based information architecture and designs.

Benefits

Affordable medical, dental, and vision coverage, maternity and parental leave options, paid time off, 401(k) plan, comprehensive benefits including health insurance, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, and more. Learn more about our benefits at https://amazon.jobs/en/benefits.