Sr Product Analyst, LMS

About the role

The Sr. Product Analyst, LMS is responsible for the design, development, and optimization of Intuitive’s Learning Management Systems, with a strong emphasis on deep expertise in Totara LMS, including both out-of-the-box functionality and custom development.

Responsibilities

• Serve as the primary LMS subject matter expert, advising business teams on available features, functionality, and best practices to automate and scale training programs.
• Translate product and system requirements into technical specifications and user stories, partnering closely with engineering teams to develop detailed technical requirements for OOB and custom functionality in Totara LMS.
• Analyze impacts of design decisions and ensure LMS solutions align with business processes and related enterprise systems while minimizing customization.
• Lead User Acceptance Testing (UAT) planning and execution for business team, including development of test scripts and coordination with engineering and product management.
• Troubleshoot complex platform issues, coordinating with engineering and IT teams to resolve defects and improve system performance.
• Support go-live activities, change management efforts, and post-go-live stabilization, ensuring successful adoption and user satisfaction.
• Research industry trends and best practices and recommend improvements to enhance the overall learning technology ecosystem.
• Lead and participate in cross-functional meetings and project activities, providing status updates, recommendations, and risk mitigation strategies.
• Exercise independent judgment and problem-solving skills to address complex business challenges and provide mentorship or design guidance to other team members as needed.

Qualifications

• Strong engineering-oriented understanding of LMS platforms, particularly Totara LMS, including OOB functionality and custom development, APIs, and system architecture.
• Excellent communication and presentation skills, with the ability to distill complex data into meaningful insights for both technical and non-technical stakeholders.
• Experience supporting systems and users in a medical device or regulated environment preferred.
• Demonstrated ability to present to, influence, and collaborate with diverse audiences, including senior leadership.
• Experience partnering closely with product management, engineering, and IT teams in agile development environments.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Able to manage work independently, prioritize effectively, and lead initiatives end-to-end.
• Highly collaborative with strong negotiation and stakeholder management skills.
• Bachelor’s degree in Engineering, Computer Science, Product Management, or a related field.
• 5–6 years of experience supporting Learning organizations and/or business technology applications.
• 3–5 years of hands-on experience with Totara LMS, including custom development and platform configuration.