Sr Process Manager, PULSE

About the role

As a Senior Manager or Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

Responsibilities

• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Managing and leading a high performing team of associates

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management

Preferred Qualifications

• Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.), Business Process Management experience
• 5+ years of experience in Process management
• 5+ years of experience in Project management
• 5+ years of experience in People management
• 5+ years of experience in problem solving
• 5+ years of experience in Relationship management

Pay

• Houston, TX: $149,000 - $170,000 for Sr Manager, Process Management
• McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management
• Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management
• Riverwoods, IL: $149,000 - $170,000 for Sr Manager, Process Management
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.