Sr. Process Improvement Manager

About the role

We are looking for a transformation-minded senior leader who does not just optimize processes, but reimagines how Finance work gets done. This role leads enterprise-level Finance process transformation, continuous improvement, and intelligent automation initiatives across Financial Shared Services.

Key responsibilities

• Lead end-to-end process redesign across Finance and shared services functions to improve efficiency, scalability, controls, and service delivery
• Evaluate and apply AI, RPA, workflow automation, analytics, and the available technology stack to reduce manual work and enable scalable operating models
• Develop business cases, pilots, and scaled implementations with measurable impact on efficiency, quality, cost, capacity, and FTE leverage
• Partner with IT and functional leaders to integrate process, data, and technology solutions across Finance and adjacent operating teams
• Apply Lean Six Sigma, Agile, value stream mapping, root cause analysis, and Kaizen methods to identify operational gaps, eliminate waste, and improve Finance workflows
• Facilitate improvement workshops and working sessions that align stakeholders, clarify decisions, and produce executable action plans
• Promote a continuous improvement culture across Finance through standard practices, coaching, disciplined execution, and measurable outcomes
• Lead a portfolio of department-wide and cross-functional initiatives from strategy through execution with clear scope, owners, timelines, decision points, and accountability for results
• Prioritize initiatives based on business value, risk reduction, control improvement, capacity creation, customer impact, and implementation complexity
• Operate with limited direction, proactively identifying opportunities, mobilizing stakeholders, removing barriers, and escalating decisions when required
• Define and monitor KPIs for cost, cycle time, quality, capacity, control effectiveness, service delivery, and operational efficiency
• Use analytics to prioritize opportunities, assess automation performance, identify failure points, and track improvement outcomes
• Report results to Finance leadership and senior stakeholders, linking process improvements to business value, risk reduction, cash flow, margin, and financial impact
• Develop change plans, communications, and adoption strategies that support sustained implementation of new processes and tools
• Coach employees, leaders, and direct reports on process adoption, Lean principles, automation opportunities, and continuous improvement practices
• Serve as a senior change leader and trusted advisor for Finance operational excellence, influencing senior stakeholders and helping teams adopt new ways of working
• Partner with leaders in Finance, Sales, IT, and PAR business units to prioritize transformation opportunities and align execution plans
• Translate operational requirements into scalable process, data, and technology solutions that bridge business needs and technical execution
• Build strong stakeholder relationships and communicate complex process, technology, and data concepts in a clear, practical way for both technical and non-technical audiences

Requirements

• 8+ years of progressive experience in process improvement, Finance transformation, operational excellence, shared services, or back-office operations, including ownership of complex cross-functional initiatives
• Proven ability to lead department-wide transformation initiatives, influence senior stakeholders, and manage a portfolio of high-impact projects from strategy through execution
• Demonstrated success applying AI, RPA, workflow automation, analytics, or related technology to improve business processes and reduce manual effort
• Strong experience developing business cases, executive-level recommendations, operating metrics, dashboards, and performance reporting that connect initiatives to measurable business value
• Experience leading or coaching direct reports, project teams, or cross-functional working groups, with the ability to drive execution through others
• Bachelor's degree in Industrial Engineering, Business, Operations Management, Information Systems, Finance, or related field required

Preferred qualifications

• Background managing or contributing to a PMO, transformation office, shared services COE, or Finance operational excellence function
• Master's degree or advanced certification
• Lean Six Sigma Black Belt or equivalent continuous improvement certification; strong applied experience required
• Agile, SAFe, or project management experience in complex, cross-functional environments
• Strong analytical capability with the ability to convert data into actionable insights, business cases, and executive-level recommendations
• Effective people leader and cross-functional partner with strong communication, change leadership, stakeholder management, and influencing skills
• Ability to identify operational gaps, develop practical solutions, and drive execution with limited direction
• Builder mindset with the curiosity and accountability to identify problems, prototype solutions, test quickly, and scale what works

Pay

$140K - $160K

Interview process

• Phone Screen with Talent Acquisition Team
• Video interview with the Hiring Manager (via MS Teams)
• Video interview with the Team (via MS Teams)