Sr. Principal Business Operations Program Manager

Responsibilities

• Lead the identification, prioritization, and execution of a diverse portfolio of programs and functional initiatives.
• Collaborate with global cross-functional teams to gather program requirements and ensure alignment.
• Influence and guide internal and external teams to prioritize tasks, resolve risks and issues, and maintain accountability through program closure.
• Define success criteria, establish KPIs, and design dashboards for program performance tracking and self-service analytics.
• Provide leadership and direction to cross-functional teams to drive program success.
• Standardize and implement business processes and best practices to optimize organizational efficiency.

Qualifications

• A subject matter expert in business operations with strengths in Finance, Program Management, and Data.
• A self-starter who brings strategic and tactical leadership to resolve business issues and embraces new challenges.
• Demonstrates strong business judgment, exceptional analytic skills, and a passion for data, with a proven ability to deliver insightful reporting to drive business performance.
• Dives deep into problems while effectively working with diverse teams across disciplines.
• Expertise in technical management and execution, including technical strategy and execution, program oversight, process efficiency, collaboration and program leadership, data and analysis, stakeholder engagement, and continuous learning.

Skills

• Technical Management and Execution: Identifies risks, manages scope, estimates timelines, requests feasibility, testing requirements, determines resources, leads rapid response to security escalations, transforms and optimizes processes.
• Technical Strategy and Execution: Identifies and manages program dependencies and risks, supports rapid response to escalations, shapes planning activities, defines and enforces delivery standards, develops LOB strategies for change management and incident response.
• Program Oversight: Aligns priorities with customers, establishes scope and milestones, monitors KPIs, develops comprehensive communication strategies, leads technical and non-technical programs, guides and mentors program staff, provides expert technical support and strategic direction, ensures attention to detail, chairs regular program status meetings, sets SLAs and productivity benchmarks, shapes and leads forecasting program demands, funds, and resourcing, leads change management for programs.
• Risk Management: Drives issue management, develops plans based on cost assessments, benefits analysis, and ROI, makes strategic decisions, removes critical blockers, determines optimal technical and resource options.
• Process Efficiency: Shapes program improvement strategies, leverages best practices to drive transformational change, leads development and optimization of program objectives and workflows, collaborates with management to innovate and optimize processes and procedures.
• Continuous Improvement: Champions LOB-wide integration of continuous improvement, establishes and champions best practices for leveraging data insights at scale, influences senior leadership decisions, leads development of innovative business-critical improvements, iterates processes based on feedback and KPIs, defines requirements and configurations of existing and new development tools.
• Cross Functional Collaboration: Shapes collaboration across multiple teams, ensures alignment of priorities and program goals, leads process improvements across the LOB, works with senior leaders to implement team-wide efficiency-driven solutions, communicates strategic program updates and insights to leadership teams, develops and refines engagement approaches for key stakeholders.
• Data and Analysis: Shapes and directs automation of comprehensive reporting, collaborates with development teams to drive continuous improvement of reports, dashboards, forecasts, and models for program execution, utilizes data insights to solve complex problems impacting the success of the program(s).
• Stakeholder Engagement: Shapes strategic direction of collaboration efforts across stakeholder teams for high-impact programs, serves as a trusted advisor to senior stakeholders, enhances customer engagement, aligns service offerings with evolving business needs, drives large-scale product and process enhancements, develops and presents advanced strategies to mitigate risks to customer satisfaction, leads alignment of varied priorities and Oracle commitments.
• Planning & Execution: Manages and provides direction on timelines, deliverables, and budgets for critical high-impact projects or initiatives, anticipates and plans for shifts in resources or timelines based on changing business priorities.
• Collaboration & Partnership: Influences cross-functional leaders and external stakeholders to gain alignment on strategic objectives, fosters partnerships with key business leaders, stakeholders, and/or customers, identifies opportunities for expanding partnerships and promotes long-term organizational success.
• Problem Solving: Leads specialized, advanced problem-solving efforts, serves as an escalation point for complex issues, guides others to leverage innovative data-driven techniques to address ambiguous or novel issues, identifies root causes, and drives the implementation of solutions that prevent future issues.
• Continuous Learning: Leverages deep industry knowledge and expertise to serve as a thought leader within the organization, contributes to the advancement of the field or industry through thought leadership, maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensures the organization remains current with best practices, champions continuous learning and knowledge sharing, promotes professional development across teams.