Sr. PM, XL ROE
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We constantly innovate to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams who together manage the lifecycle of returned and damaged products.
About the role
In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience. You will be influential in forging cohesive business relationships between our product, operations, engineering, ops support, and business retail and FBA teams, while designing scalable, systematic solutions that improve our productivity, recovery, associate experience, manager experience, and customer experience. You will identify and drive short-term improvements through your team while building strategies that support our Reverse Logistics building of the future.
Responsibilities
- Own evaluation tools suite enhancements specific to the AMXL business line
- Partner with ReLo Operations, Product, business teams, and Ops support teams to launch new programmatic initiatives that improve recovery while reducing concessions
- Identify upstream defects and partner with respective teams across PMO, product, tech, and Ops for sustainable solution mechanisms
- Create mechanisms for continuous improvement for AMXL operations and raising the bar of excellence
- Develop dashboards and track success metrics
- Scope, design, and implement operational capabilities to support new business needs
- Develop operational processes to reduce cost through performance efficiencies
- Establish standard operating procedures to ensure compliance, quality, and scalability
- Create field tools and dashboards to assist with execution of brilliant basic pillars
- Collaborate on shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs, and Tech – as cross-functional stakeholders
About the team
The XL ReLo Ops Excellence team innovates across all aspects of ReLo operations to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement. We win when Ops wins.
Qualifications
Basic qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Preferred qualifications
- 2+ years of driving process improvements experience
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Pay
The base salary range for this position is:
- USA, AZ, Phoenix: $115,600 - $160,000 USD annually
- USA, CA, Perris: $115,600 - $160,000 USD annually
- USA, MI, Romulus: $115,600 - $160,000 USD annually
- USA, NC, Pineville: $115,600 - $160,000 USD annually
- USA, NJ, Cranbury: $115,600 - $160,000 USD annually
- USA, TN, Nashville: $104,100 - $155,400 USD annually
- USA, TX, Dallas: $115,600 - $160,000 USD annually
- USA, WA, Bellevue: $115,600 - $160,000 USD annually
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
Amazon offers comprehensive benefits including:
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for supplemental life plans)
- Employee Assistance Program (EAP) and mental health support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and surrogacy reimbursement coverage
- 401(k) matching
- Paid time off and parental leave
Learn more about our benefits at amazon.jobs/en/benefits.