Sr PM, Capacity Planning, Selling Partner Communities

Key job responsibilities

• Own the capacity planning process end-to-end, from intake to execution readiness, including weekly and quarterly headcount planning across multiple workstreams and geographies
• Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
• Define and maintain gearing ratios to align staffing and throughput capacity across dependent teams
• Build and operationalize planning mechanisms to proactively address seasonality initiatives, high-level policy changes and volume variability
• Partner with stakeholders to model throughput scenarios and identify bottlenecks, leveraging historical data and forecasted inputs
• Develop and manage dashboards and reporting tools to monitor capacity utilization and SLA adherence
• Lead regular capacity reviews with stakeholders, identifying gaps between forecasted demand and available bandwidth
• Drive continuous improvement initiatives to shorten planning SLAs and increase process automation
• Collaborate with Finance and Program stakeholders to align labor and budget assumptions for near- and long-range planning

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions