Sr Platform Engineer II- Copilot Studio

About the role

The Sr Copilot Studio Engineer II plays a crucial role in supporting business partners and IT teams across Pacific Life divisions. They lead the design, build, and deployment of Copilot Studio agents and integrations, ensuring they align with Pacific Life's governance and SDLC practices.

Responsibilities

• Lead design, build, and deployment of Microsoft Copilot Studio agents supporting enterprise business processes and automation use cases.
• Own solution design for complex use cases, including multi-system integrations using Power Automate, APIs, data sources, and enterprise identity patterns.
• Partner with business product owners, process managers, and SMEs to clarify needs, facilitate workshops, and translate requirements into scalable Copilot solutions.
• Communicate effectively with business partners—setting expectations, explaining tradeoffs, and presenting options in business-friendly terms.
• Define and promote reusable prompts, topics, actions, and implementation patterns; contribute to platform standards, documentation, and runbooks.
• Ensure solutions adhere to Pacific Life AI governance, SDLC controls, security, privacy, and risk management practices.
• Develop and execute testing strategies covering functionality, performance, reliability, risk, bias identification, and user experience.
• Provide technical leadership through code reviews, mentoring, and guidance to engineers and citizen developers (as applicable).
• Support adoption through demos, enablement materials, office hours, and stakeholder feedback loops.

Requirements

• 8+ years of experience in application development, automation, or AI/low-code solution engineering.
• Hands-on experience with Microsoft Copilot Studio (required).
• Strong experience with Power Platform technologies (Power Automate, Power Apps) and enterprise integrations.
• Proven ability to work independently with minimal guidance and act as a resource for colleagues; may lead functional teams or projects.
• Strong communication and relationship skills—able to engage business partners with empathy, clarity, and professionalism.
• Experience working within governed enterprise environments (SDLC, change management, security reviews).
• Strong problem-solving skills and comfort navigating ambiguity across cross-functional stakeholders.

Qualifications

• Experience designing copilots with responsible AI considerations (e.g., safety boundaries, grounding, evaluation, and monitoring).
• Experience establishing standards/patterns and driving adoption across multiple teams.
• Experience integrating with AI services and enterprise APIs (e.g., Azure OpenAI, internal services) and supporting production-grade operations.
• Demonstrated ability to facilitate working sessions and influence outcomes with both technical and non-technical audiences.

Skills

• Microsoft Copilot Studio Expertise
• Power Platform Technologies (Power Automate, Power Apps)
• Enterprise Integrations
• Collaboration and Relationship Building
• Problem-Solving and Adaptability
• Responsible AI Considerations
• Standards and Patterns Establishment
• Integration with AI Services
• Facilitation and Influence

Benefits

• Paid Time Off
• Holiday Schedules
• Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k Savings Plan with Company Match
• Wellbeing Reimbursement Account

Pay

$167,850.00 - $205,150.00

Schedule

Worksite: Onsite four days per week with flexible work-from-home options on designated flex days.