Sr. Personal Financial Representative (Sr. Personal Banker)

About the role

The Senior Personal Financial Services Representative (PFR) at Gesa Credit Union is an experienced, journey-level position responsible for providing exceptional member service, managing complex accounts, and mentoring new team members.

Responsibilities

• Provide exceptional member service to all whom we serve
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate
• Handle more complex and sensitive member concerns
• Have a core understanding of financial literacy and products, and be able to fluidly converse with members
• Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
• Ensure branch equipment is always working properly and escalate non-repairable issues to leadership
• Understand, discuss, and open business accounts, deceased-owner accounts, and other complex accounts and distributions
• Discuss, gather, and work with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts, UTMAs, Estate Accounts, Representative Payee, Attorney-in-fact, Durable Power of Attorney, etc.
• Mentor and help train new PFRs and MSAs
• Fluently transition between tasks as an MSA, Sr. MSA, or PFR
• Absent from Assistant Branch Manager/Team Leader, Branch Manager/Team Leader, or Branch Service Manager/Team Leader, act as a delegate
• Absent from Assistant Branch Manager/Team Leader, Branch Manager/Team Leader, or Branch Service Manager/Team Leader, assist non-members with establishing membership
• Accurately take consumer lending applications, review credit reports, submit loan documentation, and close loans
• Discuss IRAs and HSAs with members and non-members and meet predetermined goals
• Process international and domestic wire requests
• Act as a Notary Public and perform notarial services in accordance with state regulations and credit union policies
• Observe and monitor cash activity to ensure the branch and Team Members are following established cash limits
• Open consumer deposit accounts and consumer account maintenance
• Accurately place cash orders, supply orders, balance vault cash, and maintain ATMs
• Review and process overrides/approvals within authority while minimizing risk
• Perform transactions and service requests on member accounts in an accurate and timely manner
• Accurately follow all cash handling procedures and balance cash drawer at the end of every shift
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
• Aid members with Digital Banking enrollment, navigation, resets, and maintenance
• Aid members with complex and sensitive fraud disputes

Qualifications

• Education: High School Degree or equivalent required
• Experience: Lending and account opening experience required, sales/relationship building experience required, cash handling experience preferred, at least one year of customer service experience preferred, Notary Public
• Demonstrate and support credit union values and service standards
• Attend and engage in community events on behalf of the credit union
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
• Demonstrate a high level of personal integrity and ethics
• Report for work on time and maintain a schedule of regular attendance
• Some travel may be required
• Proficient with varying levels of technology

Benefits

Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product Discounts
Engaging Work Environment
Rewards and Recognition Programs
Full Salary Range: $20.00-$33.07

Pay

Full salary range: $20.00-$33.07

Schedule

Hours vary based on branch location and operational needs.