Sr. Payroll Operations Specialist

About the role

The Sr. Payroll Operations Specialist serves as the subject-matter expert and executor of all end-to-end payroll processes for the client bottler. This role is the primary point of contact for all payroll and time-related queries from both the bottler client and the BSNA team, ensuring timely and accurate payroll processing for the supporting client population. The position identifies gaps in audit reporting, promotes efficient operational processes, and adheres to regulatory guidelines while partnering with the client, CONA contacts, finance, and HR.

Responsibilities

• Execute payroll processing and non-processing tasks to run weekly/biweekly payroll cycles within the CONA application.
• Prepare all net pay and third-party vendor bank fundings ($240M annually) on behalf of the client (e.g., net pay, 401k, health savings account).
• Research and resolve payroll errors before funding, including schedule changes, taxation issues, commission calculations, or base rate changes.
• Perform audits for payroll and bank reconciliations.
• Manage all bank reconciliation items related to payroll fundings (positive pay, void and reissue, stop payments, etc.).
• Apply policy or Collective Bargaining Agreement (CBA) language for payroll processing of all non-exempt employee populations.
• Calculate and track overpayment liabilities based on bottler policies and regulatory guidelines.
• Communicate directly with bottler associates to explain and retrieve overpayments.
• Perform payroll year-end tax adjustments, unclaimed funds processing, and overpayment or receivable write-offs for the client bottler.
• Administer and balance all “off-cycle” transactions (tax adjustments, union bonuses, severance payments, incentives, and travel & expense reimbursements from Accounts Payable).
• Partner with the client bottler and finance to process all commissions and over/short deductions for the driver population.
• Provide direct support to resolve complex payroll root cause issues (timekeeping, master data, organization management).
• Assist legal and internal audit with payroll and timekeeping inquiries for legal settlements and union grievances.
• Provide superior customer support through service-level adherence, accurate processing, and payroll subject-matter expertise.
• Partner with client internal and external vendors to support payroll-dependent interfaces (benefits, garnishments, timekeeping, etc.).
• Conduct system update testing processes, managing issues with CONA/IT support for user acceptance or regression testing.
• Identify payroll and reporting efficiencies within the CONA platform to incorporate into the bottler processing model.

Requirements

• 5 years of payroll processing, finance, or HR experience.
• 5 years of experience with a payroll processing system.
• 3 years of experience with timekeeping systems.
• Working knowledge of Collective Bargaining Agreements and benefit administration.
• Willingness and ability to travel as required by the business.

Qualifications

• High School diploma or GED (minimum); Bachelor’s degree preferred.

Skills

• Client/Customer Service experience.
• Excellent analytical and research skills.
• Detail-oriented with a general understanding of HR-related processes and business acumen.
• Ability to assess and analyze complex business needs and identify resolutions.
• Excellent verbal and written communication skills.
• Experience with HR technology.
• Ability to effectively communicate and interact with associates at all levels of the organization.
• Proven customer service experience.
• Resourceful, highly organized, and able to prioritize.
• Self-starter and able to work independently as well as within a team.

Schedule

This is a hybrid role requiring regular in-office work at a CCBSS office location. The number of required in-office days is at the manager’s discretion and subject to change based on business needs.

Benefits

• Work-Life Integration: Vacation, floating holidays, parental leave, and a flexible work environment.
• Competitive base salary in line with market rates.
• Rewards & Recognition: Programs acknowledging employee contributions.
• Retirement Plans & Guidance: Programs to assist associates in saving for retirement.
• Health & Welfare Plans: Medical, life, and disability insurance plans.