Sr Payment Solutions Specialist 1

About the role

At Summit Credit Union, we assist members who are struggling with payments by offering solutions, guidance, and support. As a Payment Solutions Specialist, you will play a crucial role in helping members regain financial stability while safeguarding the credit union's assets.

Responsibilities

• Manage delinquent accounts by evaluating account status, identifying root causes of delinquency, and determining appropriate resolution strategies.
• Work directly with members to bring accounts current, providing education and guidance on available programs and financial solutions.
• Execute collection activities across various loan portfolios, including legal actions when necessary.
• Collaborate with third-party vendors such as attorneys, auction houses, and agencies to resolve accounts effectively.
• Ensure all collection efforts, documentation, and account actions comply with regulatory and internal compliance requirements.
• Investigate and resolve escalated or complex member issues with accuracy, professionalism, and care.
• Recover funds efficiently while balancing member experience and organizational risk.
• Analyze delinquency trends and reporting to ensure accuracy and identify areas for improvement.
• Support the payment solutions team by sharing knowledge, best practices, and advanced collection expertise.

Requirements

• Associate degree or equivalent work experience in a related field.
• Minimum of three years of experience in collections and/or loan servicing environments.
• Strong understanding of collection systems, loan documentation, deposit accounts, insurance programs, and return items.
• Knowledge of legal processes related to collections, including consumer loans, mortgages, business loans, bankruptcy, and motor vehicle actions.
• Ability to obtain a Nationwide Mortgage Licensing System (NMLS) number.
• Excellent verbal, written, and negotiation skills with the ability to handle sensitive situations professionally.
• Strong analytical, organizational, and problem-solving skills with sound judgment.
• Advanced proficiency in Microsoft Excel and working knowledge of Word, Outlook, and database systems.
• A collaborative, team-oriented mindset with a commitment to shared success.

Qualifications

• High school diploma or equivalent.
• Experience in a high-volume collections and/or loan servicing environment.
• Knowledge of legal processes related to collections, including consumer loans, mortgages, business loans, bankruptcy, and motor vehicle actions.
• Ability to obtain a Nationwide Mortgage Licensing System (NMLS) number.
• Excellent verbal, written, and negotiation skills with the ability to handle sensitive situations professionally.
• Strong analytical, organizational, and problem-solving skills with sound judgment.
• Advanced proficiency in Microsoft Excel and working knowledge of Word, Outlook, and database systems.
• A collaborative, team-oriented mindset with a commitment to shared success.

Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive situations professionally.
• Strong analytical and problem-solving skills.
• Collaborative and team-oriented approach.

Benefits

• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work schedule.
• Employee assistance program.

Pay

$45,000 - $60,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.