Sr. Payer Customer Success Manager

About the role

For our client, we are seeking a Sr. Payer Customer Success Manager to join the team of a leader in the Technical Services space. This role will serve as a strategic partner to healthcare payer customers, helping align solutions with client goals and strengthening long-term relationships. You will work closely with executive stakeholders to support account growth, operational improvement, and successful collaboration across multiple functions. The position is focused on driving measurable customer outcomes through thoughtful planning, performance review, and cross-functional coordination.

Location: Remote - US based candidates only, no visa sponsorship available

Pay

$118,000 – $132,000 annually

Responsibilities

• Serve as a strategic advisor for a healthcare customer portfolio
• Build relationships with executive stakeholders across multiple domains
• Develop strategic account plans to enhance customer outcomes and collaboration
• Align the company's solutions with client objectives and needs
• Lead reviews focused on performance metrics and strategic alignment
• Analyze customer performance to identify operational improvement opportunities
• Facilitate collaboration among various healthcare stakeholders and sectors

Qualifications

• 5+ years of healthcare industry experience in a customer-facing role or consulting
• Experience managing relationships with healthcare provider organizations and ACOs
• Ability to influence and engage senior leadership
• Strong understanding of healthcare operations and technology
• Exceptional communication and stakeholder management skills
• Analytical mindset with data-driven decision-making proficiency
• Experience leading cross-functional initiatives in dynamic healthcare settings

Benefits

• Comprehensive healthcare benefits
• Generous paid time off and vacation policies
• Professional development and training opportunities
• Access to innovative healthcare technology solutions
• Flexible work environment and schedule options
• Support for work-life balance through remote work options
• Involvement in impactful healthcare initiatives and programs