Sr Patient Access Rep- OLG Orthopedics Clinic- Full Time

About the role

We provide excellent customer service to patients and guests, whether via telephone contact or in person. We effectively communicate with patients throughout their medical experience. Duties include explaining insurance benefits, collecting co-pays, deductibles, and self-pay portions due, and informing patients of their financial responsibility. We also research and resolve complaints regarding customer service, registration, authorization, or scheduling issues. Additionally, we monitor team productivity and accuracy.

Responsibilities

• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and inform patient of financial responsibility.
• Researches and resolves any issues impeding the efficient and effective registration of accounts.
• Monitors and maintains productivity and accuracy: meets all department productivity and accuracy goals and maintains records documenting activity.
• Maintains records documenting activity and works with team members on any issues identified.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

Education Required: High School diploma or equivalent. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Associates degree Preferred. Minimum of 3 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Computer skills and dexterity required for data entry and retrieval of information.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.

Skills

• Knowledge of current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility.
• Ability to remain knowledgeable on compliance-related concerns and ensure compliance with all such laws, regulations and standards.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.