Sr. Partner Operations Manager

About the role

At Sword, we're building AI to heal billions and unlock humanity's full potential. We pioneered AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real‑time treatment. Sword is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships, overseeing configuration, billing, integrations, implementations, escalations, and account business reviews.

Responsibilities

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner‑level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account/partner business review preparation and delivery for your portfolio.
• Serve as the day‑to‑day operational point of contact for partner and partner‑customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

Requirements

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems‑level work.
• Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
• Strong analytical and critical thinking foundation: reason from facts, synthesize clearly, and communicate with brevity.
• High initiative and sound judgment: identify what matters and act without waiting to be directed.
• Track record of building trust directly with external partners or customers, not just internal stakeholders.
• Direct, ongoing accountability for an external‑facing relationship (client, partner, or vendor) as a standing responsibility, not a one‑time project.
• AI fluency: able to demonstrate at least Explorer (Level 1) proficiency — using AI daily to boost personal productivity.

Skills

• Analytical and critical thinking
• Initiative and sound judgment
• Stakeholder management and communication
• Operational workflow ownership (billing, integrations, data feeds)
• Ability to work across ambiguity
• AI proficiency (Explorer level)

Pay

Total compensation range: $114,517 – $179,955 USD (base salary plus variable, bonus, sales incentives, and estimated value of private company stock options).