Sr. OTC Business Analyst

Key Responsibilities

• Serve as an OTC business liaison between Order-to-Cash, Information Technology, Finance, Sales, Distribution, Customer Service, Accounting, Internal Audit, and external technology vendors.
• Develop and maintain departmental & executive dashboards, scorecards, and KPI reporting utilizing Power BI, Oracle, HighRadius, Excel, and other reporting sources & tools supporting monthly business reviews, forecasting, and strategic planning.
• Analyze operational and financial data to identify trends, risks, opportunities, and actionable business insights for leadership.
• Lead business process mapping, workflow documentation, and Standard Operating Procedure (SOP) development across all Order-to-Cash functions.
• In conjunction with the Director of Order to Cash, serve as the business lead for strategic OTC initiatives including system implementations and enhancements, Distribution Center migrations, customer onboarding initiatives, mergers and acquisitions, automation initiatives, and other enterprise projects.
• Develop project plans, timelines, stakeholder communications, milestone tracking, and implementation documentation.
• Cooky User Acceptance Testing (UAT), business validation, issue resolution, and post-implementation support for system enhancements and technology initiatives.
• Oversee aging reporting and analysis around field and strategic accounts, including past due analysis, payment trends, customer segmentation, monthly CECL reporting, and lead the process of quantifying monthly accounting reserves.

Qualifications

• Bachelor’s degree
• 5 years of related experience preferred

Competencies

• Action Planning
• Analyze Alternatives & Recommend Solutions
• Compliance Management
• Data Collection and Analysis
• Data Control
• Document Management
• Review and Reporting
• Spreadsheet Expertise
• Verbal Communication
• Verify Requirements
• Managing Change
• Optimizes Work Processes
• Multi-Project Management
• Data Collection and Analysis

Physical Demands/Working Conditions

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: As required by the position.