Sr Operations Product Manager

This is a hybrid position in sunny Clearwater, Florida: 3 days/week onsite and 2 days/week remote.

About the Role

The Sr Operations Product Manager owns the total product roadmap in support of the PODS Operations organization and its short-, mid-, and long-term initiatives. The roadmap will include process, resource, AI, and machine learning initiatives directly supporting the COO, VP of Operations Planning, Optimization, and AI, and Director of Operations Technology. This role leads a small team that owns existing capabilities and the roadmap, as well as emerging and future capabilities.

The Operations organization aims to transform disparate manual processes and systems into an integrated, AI-enabled, and automated series of platforms and capabilities over the 1–3 year horizon. This leader will prioritize effectively, define measurable short-term wins against long-term goals, capture overall Operations business needs, ensure prioritization across Operations and the PODS enterprise, and articulate updates and roadblocks to senior leadership. The ideal candidate is an experienced product leader with a customer-first mentality, deep analytical judgment, technical fluency, and the ability to distill complex Operations, ML, and AI concepts for both business and technical audiences. This is a hands-on leadership role requiring key contributions through individual and team actions.

Responsibilities

• Own and evolve the Operations product roadmap, including annual and quarterly planning, prioritization, and roadmap reviews.
• Lead, mentor, and develop the Operations Product team.
• Advocate for the product and requirement mentality across the Operations and PODS organization.
• Translate Operations strategy into roadmap recommendations and priorities; ensure technology roadmaps align with PODS' operational and financial priorities.
• Translate Operations needs and opportunities across planning functions (first/last/middle mile, topology, capacity planning, job forecasting, etc.) and Operations execution teams into clear product requirements, measures of success, milestones, and executable delivery plans.
• Lead cross-functional change management and capability building through the roadmaps; build trust as a change manager and enable collaboration to accomplish tasks.
• Support the build of business cases and quantify ROI for planning, optimization, and Ops AI initiatives, prioritizing investments that deliver measurable service, cost, productivity, and asset-efficiency gains.
• Develop organizational business case analysis capabilities through experience and practice.
• Develop prioritization frameworks that balance internal and external customer impact, business value, complexity, stakeholder needs, technical requirements, and cost against the overall Operations strategy.
• Provide direct support to the COO and VP of Ops Planning, Optimization, and AI to update the Board, senior leadership, and the PODS enterprise on product initiatives.
• Lead the creation of documentation, training and transition plans, workflows, support materials, and other products to enable roadmaps and increase acceptance of new tools, processes, and capabilities.
• Steward KPIs and ROI measurements during acceptance and implementation to maximize adoption and return.
• Work cross-functionally to reconcile and prioritize requirement synergies and conflicts, ensuring resources and priorities are adequately represented.

Requirements

• Bachelor’s degree in business administration, accounting, finance, engineering, or a related field required; master’s degree preferred, or equivalent education/experience.
• 6+ years of experience in product management or technical product management roles working with data-driven, analytical initiatives. Experience supporting Operations or Supply Chain a plus.
• 3+ years partnering with data science, analytics, AI/ML, or technically complex cross-functional stakeholders.
• Experience writing product roadmaps for complex organizational initiatives from scratch.
• Strong business acumen with the ability to connect business outcomes to organizational requirements.
• Experience in change management; direct experience leading initiatives preferred.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• High-level mathematical skills.
• Proficiency in Microsoft Excel.
• Thorough understanding of SQL.
• Power BI and/or Tableau experience preferred.
• Detail-oriented with advanced report-writing skills.
• Strong multitasking and time management skills.

Physical Requirements

• Ability to sit at a desk and use a computer for up to 8 hours a day.
• Ability to use hands and fingers to type on a keyboard and use a mouse to navigate.
• Vision sufficient to view small details on a computer monitor.
• Ability to stand and walk up to 3 hours a day.
• Ability to hear and verbally communicate using a telephone handset and/or connected headset device.