Sr. Operations Metrics Analyst

Hybrid role based in Chantilly, VA (onsite 3 days a week).

Schedule

Monday to Friday, 8:00 AM to 5:00 PM

Pay

$69,900 - $125,900 per year. Salary offers consider skills, training, experience, education, certifications, market factors, and organizational factors. Eligible candidates may receive an annual performance bonus.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees (30+ hours/week)
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® and healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 “MyDay” personal day
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

About the role

In this high-visibility, cross-functional role, you will bridge the gap between Commercial forecasts and Laboratory capabilities. You will design Capacity Models, Value Stream Maps (VSM), and Overall Equipment Effectiveness (OEE) frameworks to optimize Turnaround Time. A key component of your strategy will be developing proactive mitigation plans for critical and fastest-growing tests—direct drivers of quality metrics. Your insights will safeguard the customer experience and build the operational blueprint for the next phase of growth.

Responsibilities

• Serve as the owner and single source of truth for Operations Metrics data for assigned Order to Cash processes. Data integrity is critical as these metrics drive business decisions, senior management regional reviews, and variable compensation for all employees.
• Facilitate alignment around Operational Metric definitions, defects, and opportunities. Work across regional director-level and corporate function management to achieve agreement on core measurement components.
• Develop automated data solutions in partnership with corporate IT and Master Data Management teams.
• Leverage developed solutions to create customized, accurate reporting, scorecards, and management tools for regional Operations teams.
• Design and maintain data submission templates to serve as the basis of master data sets.
• Collaborate with key stakeholders to design and adopt operating mechanisms for managing critical data at the local level in a single structured format.
• Query and collate metrics from automated and non-standard data sources.
• Work across standard and non-standard sites to collect data in adherence to agreed-upon operational definitions.
• Develop and program automation in VBA to collate multiple site-specific datasets into single master data sets.
• Perform checks and audits of all data sources to ensure resulting metrics are accurate and complete.

Examples of Operational Metrics you will own, design, manage, and analyze:

• Daily and hourly capital equipment utilization by site location (2M+ tests run on 1k+ instruments per day).
• Daily and hourly labor productivity metrics by job function (e.g., calculated draws/day for 10k phlebotomists, reqs/hr for 1k data entry FTEs).
• Daily superior customer experience metrics by core process (e.g., hourly patient wait time at 2k+ sites, ASA/TSF for 10k+ calls/day).

Requirements

• 5+ years of work experience in a role requiring analytics or reporting.
• Expertise in creating, managing, and discerning large master data sets.
• Working understanding and experience with relevant Order to Cash processes.
• Systems knowledge: QLS, QBS, QDSS, Cognos, QPS, QMPS, IDAA.
• Expertise in relational database query and creation (Access and SQL).
• Direct experience influencing operational leaders.
• Proven track record in analyzing data and drawing actionable conclusions.

Skills

• Excel: Data mining and creation of static modeling.
• Minitab: Statistical analysis of historical data.
• Access: Database queries and creation.
• SharePoint/Tableau: Distribution of metrics and data sets.
• Results-oriented, collaborative, analytical, problem-solving, customer-focused, negotiating, and organizing.

Qualifications

• Bachelor’s Degree (BS/BA or equivalent) required. Mathematics/Statistics degree preferred.
• GB Certification preferred.
• Ability to sit for prolonged periods of time.