Sr Operations Manager, SSD Field

Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives at the site. This role oversees all aspects of operations or functions, including managing and leading a team of Operations and Area Managers, coaching, and mentoring to ensure performance objectives are met.

Responsibilities

• Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and the Fulfillment Center to meet and exceed business plan goals.
• Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements and expectations for Operations and Area Managers.
• Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages Operations and Area Managers by sourcing and nurturing ideas, rolling them into improvement plans for the functional area.
• Takes proactive steps to ensure best practices are shared across all departments, shifts, and the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives.

Requirements

• Bachelor's degree or equivalent.
• 3+ years of experience with performance metrics, process improvement, or lean techniques.
• Experience with the staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• 7+ years of direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.

Preferred Qualifications

• Experience working in fast-paced environments and managing workload during times of stress or escalated activity.
• Experience prioritizing and handling multiple assignments while maintaining commitment to deadlines.
• Experience handling confidential information and maintaining professionalism in dealing with senior executives.
• Experience hiring candidates, mentoring, and developing employees in their careers.
• Master's degree or above in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science, or a related field.

Pay

Base salary range: $135,000.00 – $182,700.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with options for supplemental life plans.
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.