Sr. Operations Manager - RAD

Responsibilities

• Manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet.
• Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
• Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles.
• Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT.
• Meet with Senior Management and clients as needed to continue business growth.
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.

Requirements

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments (e.g., transportation, automotive, aviation).
• Autonomous Vehicle Experience is must.
• BA/BS degree preferred.
• Experience managing supervisors, as well as coaching and developing Teammates.
• Twenty percent travel required to support market launches, conduct field audits, and meet with regional stakeholders.

How We Partner To Protect You

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DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.