Sr. Operations Manager
About the role
We are looking for a Senior Operations Manager to support the Product Development Operations team. You will work cross-functionally to strengthen operational rigor across Product Development—improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact.
Responsibilities
Partner with Product, Engineering, and Design leaders to improve end-to-end product delivery operations, including planning, execution, and delivery tracking.
Support roadmap and portfolio execution by establishing clear operating mechanisms for prioritization, sequencing, dependency management, and progress visibility.
Drive quarterly and annual planning processes, improving how teams translate strategy into achievable plans, milestones, and measurable outcomes.
Improve ways of working across teams by reinforcing effective Scrum practices (e.g., sprint planning, backlog health, retrospectives, iteration goals) while adapting approach to team maturity and context.
Identify operational friction and implement AI-first process improvements that reduce ambiguity, shorten feedback loops, and increase delivery predictability.
Create documentation, templates, and playbooks that enable consistency and scale across the Product Development organization.
Requirements
7+ years of experience in Product Development Operations or similar roles within a SaaS company.
Experience supporting product development life cycles and cross-functional delivery across Product, Engineering, and Design.
Demonstrated success leading quarterly and annual planning processes, including roadmap operationalization and execution tracking.
Strong working knowledge of Scrum and agile delivery practices, with the ability to coach or guide teams toward pragmatic, effective execution.
Experience using Jira to manage and track work (boards, backlogs, workflows, reporting), with the ability to drive consistent adoption and operational hygiene.
Strong critical thinking and problem-solving skills, with a track record of turning ambiguous problems into structured plans and scalable processes.
Excellent communication and stakeholder management skills, including the ability to influence without authority.
Qualifications
Basic Qualifications:
Experience using Jira to manage and track work (boards, backlogs, workflows, reporting), with the ability to drive consistent adoption and operational hygiene.
Strong critical thinking and problem-solving skills, with a track record of turning ambiguous problems into structured plans and scalable processes.
Excellent communication and stakeholder management skills, including the ability to influence without authority.
Preferred Qualifications:
Experience operating in scaled delivery environments (multiple teams, shared platforms, cross-team dependencies).
Familiarity with portfolio and roadmap tooling (e.g., Jira Advanced Roadmaps) and methods for balancing capacity, investment themes, and delivery risk.
Experience designing operating rhythms and templates that increase visibility while minimizing process burden.
Exposure to automation and/or AI-enabled workflows that reduce operational toil (e.g., status reporting, request triage, documentation support).
Pay
The US annualized base salary range for this position is $174,000.00-$262,000.00. This position may also be eligible for bonus, benefits, or related incentives.
Schedule
This role is hybrid, with the specific in-office schedule to be determined by the hiring manager.