Sr. Operations Manager

About the role

We are looking for a Senior Operations Manager to support the Product Development Operations team. You will work cross-functionally to strengthen operational rigor across Product Development—improving planning, execution, and ways of working so teams can deliver customer value with greater clarity, predictability, and impact.

Responsibilities

• Partner with Product, Engineering, and Design leaders to improve end-to-end product delivery operations, including planning, execution, and delivery tracking.
• Support roadmap and portfolio execution by establishing clear operating mechanisms for prioritization, sequencing, dependency management, and progress visibility.
• Drive quarterly and annual planning processes, improving how teams translate strategy into achievable plans, milestones, and measurable outcomes.
• Improve ways of working across teams by reinforcing effective Scrum practices (e.g., sprint planning, backlog health, retrospectives, iteration goals) while adapting approach to team maturity and context.
• Identify operational friction and implement AI-first process improvements that reduce ambiguity, shorten feedback loops, and increase delivery predictability.
• Create documentation, templates, and playbooks that enable consistency and scale across the Product Development organization.

Requirements

• 7+ years of experience in Product Development Operations or similar roles within a SaaS company.
• Experience supporting product development life cycles and cross-functional delivery across Product, Engineering, and Design.
• Demonstrated success leading quarterly and annual planning processes, including roadmap operationalization and execution tracking.
• Strong working knowledge of Scrum and agile delivery practices, with the ability to coach or guide teams toward pragmatic, effective execution.
• Experience using Jira to manage and track work (boards, backlogs, workflows, reporting), with the ability to drive consistent adoption and operational hygiene.
• Strong critical thinking and problem-solving skills, with a track record of turning ambiguous problems into structured plans and scalable processes.
• Excellent communication and stakeholder management skills, including the ability to influence without authority.

Preferred Qualifications

• Experience operating in scaled delivery environments (multiple teams, shared platforms, cross-team dependencies).
• Familiarity with portfolio and roadmap tooling (e.g., Jira Advanced Roadmaps) and methods for balancing capacity, investment themes, and delivery risk.
• Experience designing operating rhythms and templates that increase visibility while minimizing process burden.
• Exposure to automation and/or AI-enabled workflows that reduce operational toil (e.g., status reporting, request triage, documentation support).

Pay

The US annualized base salary range for this position is $174,000.00-$262,000.00. This position may also be eligible for bonus, benefits, or related incentives.

Schedule

This role is hybrid, with the specific in-office schedule to be determined by the hiring manager.