Sr. Operations Manager

About the role

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. We are in the business of placemaking and turning ordinary spaces into community hubs—places where people want to be, connect, and experience something special.

We aim for our culture to truly reflect our purpose and guiding principles. Our Purpose is to be extraordinary stewards, enhance communities, and enrich lives. Our guiding principles are:

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships

The Opportunity

We are seeking a high-caliber Sr. Operations Manager to take command of the overall maintenance, operation, and technical functionality of Atlantic Station's physical plant. This critical leadership role oversees the property’s entire HVAC, plumbing, electrical, and mechanical infrastructure, ensuring an exceptionally maintained, sustainable, and efficient environment.

What You’ll Do

• Technical Leadership & Team Management
• Supervision & Mentorship: Provide technical guidance, direct training, and daily supervision to the entire engineering staff, managing through the Lead Operations Engineer to actively cultivate a collaborative team culture.
• Long-Range Planning: Plan, organize, and allocate long-range tasks, preventive maintenance goals, and assignments for comprehensive property and plant upkeep.
• Safety Culture: Ensure complete OSHA compliance among the engineering staff, establishing a safe, proactive, and accident-free working environment.
• Physical Plant & Infrastructure Oversight
• Central Infrastructure Operations: Oversee the installation, maintenance, and technical efficiency of all heavy building infrastructure across the mixed-use development, including water treatment systems, cooling towers, and air handling systems.
• Preventive Maintenance Design: Develop, implement, and maintain rigorous inspection programs and predictive work order systems within our CMMS to optimize equipment performance and tracking.
• Safety & Security Collaboration: Partner closely with Property Management and Security teams on building automation, fire/life safety equipment maintenance, and emergency disaster planning.
• Vendor Administration & Logistics
• Contract Management: Administer outside maintenance and repair contracts, ensuring maximum vendor value, schedule compliance, and strict adherence to scopes.
• Regulatory Liaison: Coordinate and lead mandatory facility inspections with local and state regulatory agencies (e.g., Fire Marshal, Elevator/Escalator compliance, and electrical/plumbing boards).
• Inventory Governance: Manage and audit the repository of maintenance materials, tools, and supplies, recommending necessary asset and equipment upgrades to support the department.

What You Bring to the Table

• Experience & Education
• Proven Tenure: 7 to 10 years of progressive physical plant maintenance or commercial engineering experience at a management or supervisory level.
• Asset Specialty: Demonstrated success operating within a high-traffic regional shopping center, lifestyle center, or complex, multi-tiered mixed-use asset.
• Academic Background: High School Diploma or equivalent (GED) is required; technical or vocational degrees are highly valued.
• Certifications: HVAC/EPA Universal and advanced trade certifications are highly desired, or the explicit capability to obtain them shortly after hire.
• Technical & Professional Mastery
• Engineering Breadth: Complete proficiency across commercial electrical distribution, plumbing networks, mechanical engineering, automated building controls (BMS), welding, painting, and carpentry.
• Digital Literacy: Proficient with Microsoft Office / Office 365 and industry-specific platforms, including advanced Building Management Systems and automated Work Order Systems.
• Personal Attributes & Demands
• Autonomy: A self-starter capable of executing large-scale infrastructure projects independently with limited corporate supervision.
• Physical Capabilities: Ability to stand, walk, or sit for extended intervals; climb, squat, kneel, and crouch; and move up to 50 pounds unassisted across varied indoor and outdoor weather conditions.
• Availability: Commitment to working flexible shifts as needed, including nights and weekends, and remaining on-call to address property emergencies during non-scheduled hours.

Oh, You Want the Perks?

• Compensation & Benefits
• Medical, Dental, & Vision: Coverage through United Healthcare.
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• 401k: With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO are accrued from your first full pay period.
• Paid Holidays: You will receive 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.