Sr. Operations Manager

About the role

Responsible for overseeing all operational aspects of a branch distribution center, improving branch performance, productivity, efficiency, and profitability while managing a team of managers, supervisors, and other direct reports.

Responsibilities

• Optimize branch distribution processes and procedures.
• Continuously evaluate and improve operational processes to enhance productivity, reduce costs, and streamline operations with a focus on fulfillment, logistics, and customer service.
• Train, direct, and evaluate employee performance to ensure consistent adherence to branch and organizational productivity and safety goals.
• Drive continuous improvement of branch service levels through the implementation of standard operating procedures and the daily review of applicable reports utilizing key performance indicators (KPIs) including on-time delivery, order fill rate, warehouse efficiency and driver route performance.
• Oversee the management of fleet/equipment repairs, and preventative and routine maintenance to ensure compliance with transportation related regulations (OSHA, DOT) and adherence to company standards and policies.
• Champion a customer-focused approach by collaborating with departments throughout the organization and leading investigations to resolve and address root cause of service-related inquiries.
• Analyze and review monthly P&L to identify trends and opportunities to implement process improvement and cost reduction strategies that will lead to the optimization of branch financial performance.
• Promote