Sr Operations Manager

About the role

Responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.

Responsibilities

• Oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations.
• Management of approximately 150 temporary and full time associates.
• Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
• Aligning department goals with financial objectives (revenue, OpEx, Gross Margin %, NIAT %, etc.).
• Communicating effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Developing and implementing operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Experience working in large volume Shipping Operations.
• Overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management.
• Monitoring inventory levels, tracking stock movements, and optimizing inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Maintaining accuracy in reporting KPIs, with consistent performance exceeding customer expectations.
• Leading and motivating warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborating with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Engaging in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Providing support for escalated issues during work shifts.
• Collaborating with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilizing warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
• Ensuring compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• Performing other duties as assigned, based on the business the warehouse supports.

Requirements

• 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
• Demonstrates a track record of driving operational excellence and delivering measurable results.
• Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
• Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Advanced understanding of Project Management principles and the criticality of deadline prioritization.
• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
• Familiarity with OSHA regulations and standards.

Skills

• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Technical background.

Qualifications

• Bachelor's degree preferred in a related field or equivalent work experience.

Physical Demands and Working Conditions

Warehouse environment. May require travel.

Benefits

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Benefits
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement
• Work Authorization
• United States (Required)
• Must be 18 years of age

Application Instructions

Apply today to join our dynamic team!

CTDI is an equal opportunity employer.