Sr. Operations Manager

About the role

The Sr. Operations Manager oversees all budgetary, people development, and operational objectives. They lead a team of Operations and Area Managers, ensuring performance objectives are met and fostering a positive work environment.

Responsibilities

• Drive quality, process change, and Lean initiatives to achieve business goals.
• Ensure safety, quality, and performance of operations, including customer experience.
• Set and clarify requirements and expectations for Operations and Area Managers.
• Measure performance, provide feedback, and hold managers accountable.
• Leverage team members to develop and implement improvement plans.
• Collaborate with support staff to secure resources and support for projects.

Requirements

• Bachelor's degree or equivalent 7+ years of direct management experience in a manufacturing, production, or distribution environment.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.
• Experience with performance metrics, process improvement, and Lean techniques.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years of direct management experience.
• Direct experience in a manufacturing, production, or distribution environment.
• Prior experience with the full staffing lifecycle.
• Experience with performance metrics, process improvement, and Lean techniques.

Skills

• Strong leadership and management skills.
• Ability to drive process improvements and implement Lean methodologies.
• Excellent communication and interpersonal skills.
• Experience with contingent workforce management during peak seasons.

Benefits

Amazon offers comprehensive benefits including medical, dental, vision, prescription, life insurance, AD&D, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, and 401(k) matching. Learn more at https://amazon.jobs/en/benefits.

Pay

$135,000.00 - $182,700.00 USD annually

Schedule

Full-time